Appeals Admin Specialist — Hybrid (UI Claims)

State of North Carolina; Wake Forest (NC); Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health insurance

State retirement plan

Flexible spending accounts

WeSave employee discounts

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section of the Division of Employment Security. This full-time role processes unemployment insurance appeals, schedules hearings, and maintains case records with attention to deadlines and laws.

The position is hybrid, combining remote and in-office hours, with a 40-hour work week and state benefits including health insurance and retirement. Recruitment range is $39,244 to $46,219.

Qualifications

• Knowledge of office or work unit procedures, methods and practices.
• Demonstrated experience explaining and interpreting information to clients/customers and staff.
• Demonstrated experience performing a high volume of detailed oriented and repetitive work under strict time guidelines.
• Strong oral and written communication skills in order to interact with the public.

Responsibilities

• Review and validate appeals to determine compliance before scheduling.
• Process and schedule hearings and provide notice to all parties.
• Manage case timelines and ensure federally mandated case-aging requirements are met.
• Route correspondence and documents to appropriate sections within the Division of Employment Security (DES).
• Prepare appeal case files by locating, organizing, reviewing, and assigning necessary documents for Appeals Referees.
• Use electronic document systems to retrieve and manage case records.
• Review documents independently, including determining which documents should be included, excluded, or redacted.
• Research electronic records to ensure the appeal file contains a complete and accurate record.
• Communicate and distribute case documents to Appeals Referees, managers, hearing parties, attorneys, and authorized representatives by email or fax.
• Process unidentified or improperly submitted appeal documents and assist other staff with delegated assignments.
• Work with the Board of Review and DES Legal Services when cases involve higher-level appeals from Appeals Referee decisions.
• Handle special projects and other UI-related assignments as directed by management.
• Maintain professional communication with Appeals Referees, managers, DES employees, claimants, employers, attorneys, and other parties.

Skills

Office procedures

Customer service

Oral and written comms

Detail orientation

Education

High school diploma or GED

Job description

The North Carolina Department of Commerce is seeking an Administrative Specialist I (S) to support the Appeals section of the Division of Employment Security. This full-time role processes unemployment insurance appeals, schedules hearings, and maintains case records with attention to deadlines and laws.

The position is hybrid, combining remote and in-office hours, with a 40-hour work week and state benefits including health insurance and retirement. Recruitment range is $39,244 to $46,219.