Apparel Allocator & Customer Service Specialist

Centric Brands Inc.; Greensboro (NC); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Summer Fridays

Generous PTO

Merchandise discounts

Career development opportunities

Centric Cares program

Job summary

Centric Brands is seeking an Allocator / Coordinator, Customer Service to manage a portfolio of retail accounts across product categories. You’ll allocate, order, ship and deliver products, working with Order Management, Supply Chain Operations, Compliance and Distribution Center teams.

The role requires strong analytical skills, cross‑functional collaboration, and the ability to handle multiple priorities. Hybrid schedule with in-office Monday–Thursday and Friday remote.

Qualifications

• Bachelor’s degree preferred.
• 1–3+ years of experience in allocation, customer service, order management, supply chain, inventory planning, logistics, or a related operational role preferred.
• Allocation experience within Apparel, Accessories, Footwear or related consumer goods is highly desirable.
• Proficiency in Microsoft Office Suite, with strong Excel skills required.
• Experience with ERP and EDI systems; SAP experience preferred.
• Strong analytical and problem-solving skills with the ability to identify issues and implement solutions.
• Excellent verbal and written communication skills for internal and external partners.
• Highly organized with attention to detail and accuracy.
• Ability to manage a portfolio of accounts with multiple priorities and deadlines.
• Demonstrated ability to work independently while collaborating cross-functionally.
• Comfortable in a fast-paced, deadline-driven environment with shifting priorities.
• Strong follow-through and ownership to resolve issues before impacting customers.
• Ability to learn new systems and processes quickly.
• Proven time management and prioritization skills.
• Willingness to work in a collaborative environment with regular in-office attendance.

Responsibilities

• Manage purchase orders from initial bulk allocation through end of merchandise life cycle, including daily review and release of sales orders, shipment follow-up and reverse logistics.
• Track production through receipt in the distribution center, coordinating with partners to address issues in real time.
• Create and manage work order process to ensure floor-ready requirements and retail compliance.
• Review orders daily on an exception basis across product flow streams and adjust as needed.
• Ensure all electronic transactions (EDI) are sent/received with prompt follow‑up on errors or delays.
• Review daily shipments to ensure proper invoicing and verify order accuracy.
• Communicate daily with Order Management Manager and warehouse teams to review delivery issues.
• Review operational chargebacks with Compliance team.
• Manage overall system data integrity with a focus on sales orders.

Skills

Excel skills

Analytical thinking

Communication

Time management

Organizational skills

Attention to detail

Independent work

Team collaboration

Education

Bachelor’s degree preferred

Tools

SAP

EDI systems

ERP systems

Microsoft Office Suite

Job description

Centric Brands is seeking an Allocator / Coordinator, Customer Service to manage a portfolio of retail accounts across product categories. You’ll allocate, order, ship and deliver products, working with Order Management, Supply Chain Operations, Compliance and Distribution Center teams.

The role requires strong analytical skills, cross‑functional collaboration, and the ability to handle multiple priorities. Hybrid schedule with in-office Monday–Thursday and Friday remote.