APM Engineer

Openkyber, LLC; Atlanta (GA); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Job summary

OpenKyber is seeking a ServiceNow Developer to design, develop, and implement complex enterprise solutions. The role emphasizes hands-on platform enhancements, custom applications, workflows, and integrations, with leadership in architecture and best practices.

The ideal candidate brings 5–7 years of ServiceNow development experience and collaborates with cross-functional teams to deliver scalable, maintainable solutions in a remote, EST-aligned setting.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent).
• 5–7 years of hands-on ServiceNow development experience.
• Experience designing and implementing complex ServiceNow solutions.

Responsibilities

• Design, develop, and enhance ServiceNow applications, modules, and workflows.
• Lead major platform enhancement initiatives and modernization efforts.
• Build and maintain ServiceNow components including integrations.
• Provide architectural guidance for platform enhancements.
• Ensure quality, security, and performance standards.

Skills

ServiceNow development

JavaScript

Glide APIs

Flow Designer

IntegrationHub

Service Portal

Education

Bachelor's degree in CS/IS or related field

Tools

REST APIs

SOAP

MID Server

Job description

Job Title: ServiceNow Developer Location: Bethesda, Maryland Type: Long Term Contract or potential Contract To Hire Work Model: Remote / Offsite - EST time zone Position Summary

The ServiceNow Developer is responsible for the design, development, enhancement, and implementation of ServiceNow solutions that support enterprise business and IT service management processes. This role will focus on delivering complex platform enhancements, custom applications, workflows, and integrations while ensuring alignment with business objectives and ServiceNow best practices. The ideal candidate will possess 5-7 years of hands‑on ServiceNow development experience and be capable of providing architectural guidance and technical leadership for platform enhancements, solution design, and implementation strategies. This individual will partner with cross‑functional teams to deliver scalable, maintainable, and high‑performing ServiceNow solutions.

Key Responsibilities

• Solution Design & Development Design, develop, and enhance ServiceNow applications, modules, and workflows based on business and technical requirements.
• Lead and contribute to major platform enhancement initiatives and modernization efforts.
• Build and maintain ServiceNow components, including: Custom Applications Business Rules Client Scripts UI Policies Flow Designer Workflows Forms and Catalog Items Integrations (REST, SOAP, Service Graph Connectors)
• Develop scalable and maintainable solutions using ServiceNow development best practices.
• Participate in technical design discussions and provide architectural recommendations for platform enhancements.

Architecture & Technical Leadership

• Provide architectural guidance and solution design recommendations across ServiceNow initiatives.
• Evaluate technical requirements and recommend scalable approaches aligned with platform best practices.
• Identify opportunities to improve platform performance, maintainability, and usability.
• Support governance and development standards to ensure consistency across ServiceNow solutions.
• Collaborate with architects, stakeholders, and development teams to define technical roadmaps and solution strategies.

Requirements & Process Alignment

• Partner with process owners, business stakeholders, and SMEs to understand business processes, KPIs, and operational goals.
• Translate functional requirements into robust technical solutions.
• Drive process automation and workflow optimization initiatives within the ServiceNow platform.

Integration & Platform Enhancement

• Design and implement integrations with third-party systems using REST APIs, SOAP services, MID Server, and other integration technologies.
• Provide recommendations on integration architecture, security, and performance considerations.
• Support ongoing enhancement and optimization of existing ServiceNow applications and services.

Testing & Quality Assurance

• Participate in solution design reviews, testing strategy, and deployment planning.
• Perform unit, integration, and system testing.
• Support UAT and production release activities.
• Ensure solutions meet quality, security, and performance standards.

Documentation & Best Practices

• Develop and maintain technical documentation, including: Solution design documents Architecture diagrams Technical specifications Configuration documentation
• Ensure adherence to SDLC, change management, and security standards.
• Support knowledge sharing and documentation of development standards and best practices.

Continuous Improvement

• Stay current on ServiceNow platform capabilities, releases, and emerging technologies.
• Identify opportunities to improve service delivery and user experience through platform enhancements.
• Promote ServiceNow development best practices and contribute to platform maturity initiatives.

Required Qualifications Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5-7 years of hands‑on ServiceNow development experience.
• Experience designing and implementing complex ServiceNow solutions and enhancements.
• Experience working within Agile delivery environments (Scrum or Kanban).

Technical Skills

• Strong knowledge of the ServiceNow platform and development framework.
• Experience with ServiceNow modules such as: ITSM ITOM HRSD CSM Custom Applications
• Proficiency with: JavaScript Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.) Flow Designer IntegrationHub ServiceNow Studio Service Portal
• Experience developing and supporting integrations using REST, SOAP, and MID Server technologies.
• Strong understanding of ServiceNow security, ACLs, and platform governance.

Architecture Experience (Preferred)

• Experience contributing to or leading ServiceNow solution architecture and design efforts.
• Ability to provide technical direction and architectural recommendations for complex ServiceNow implementations and enhancements.
• Understanding of platform scalability, design patterns, and enterprise integration strategies.

Certifications

• Active ServiceNow certification preferred, including one or more of: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS)

Professional Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate complex business requirements into scalable technical solutions.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively across technical and business teams.
• Detail-oriented with a focus on quality, maintainability, and long‑term platform health.

OpenKyber, and its subsidiaries including Joul and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. OpenKyber not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. OpenKyber is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.