API Support Specialist - Travel Tech & Partnerships

Traveltechessentialist; Austin (TX); On-site; USD 64,500 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Austin is seeking a Software Technical Specialist, API Support to help partners integrate and troubleshoot connectivity and platform solutions. You will resolve escalated issues, coordinate with product and development teams, and contribute to process improvements.

The role focuses on root cause analysis, customer communication, and mentoring teammates within a collaborative travel tech environment.

Qualifications

• 2+ years of relevant experience with a bachelor’s degree, or 0–2 years of relevant experience with a master’s degree.
• At least 1 year of internet-based travel, software, or technology experience supporting day-to-day operations in a technical environment.
• Associate’s degree in a technical field or related field; or equivalent related professional experience.
• Experience using case-management or customer-relationship-management tools, along with Microsoft Office applications, to manage work and communicate updates.
• Working knowledge in one or more technical areas such as GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana, Escapia UI, or CRSTPF.

Responsibilities

• Serve as a subject matter expert for complex partner issues related to integrations, configuration, and user interface workflows.
• Troubleshoot escalated cases, research known solutions, and partner with support, product, and development teams to identify root cause and define next steps.
• Manage high-priority partner issues from intake through resolution, document progress clearly, and set timely expectations with customers.
• Identify, test, scope, and elevate defects to the appropriate teams, and contribute to root cause analysis for high-impact issues.
• Translate findings and operational trends into clear recommendations and visuals that highlight recurring issues and product opportunities.
• Mentor junior team members, share best practices, and contribute to process, documentation, and continuous improvement efforts.
• Support projects by coordinating with cross-functional stakeholders, tracking milestones, and communicating changes that affect timelines.

Skills

GraphQL

SQL

JSON

REST

SOAP

Postman

Splunk

Kibana

Escapia UI

CRSTPF

Education

Bachelor’s degree in a relevant field

Associate degree in a technical field

Tools

CRM tools

Microsoft Office

Job description

Expedia Group in Austin is seeking a Software Technical Specialist, API Support to help partners integrate and troubleshoot connectivity and platform solutions. You will resolve escalated issues, coordinate with product and development teams, and contribute to process improvements.

The role focuses on root cause analysis, customer communication, and mentoring teammates within a collaborative travel tech environment.