API Partnerships: Technical Account Lead (Remote)

NEPSE Trading; United States; Remoto; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

Shout About Us seeks a Technical Account Manager to own and grow strategic API partnerships from evaluation to launch and ongoing support. You will manage post-sales technical relationships, guide integrations, and ensure partners deploy and expand successfully, reporting to the CRO.

As a hands-on role, you will join technical calls, troubleshoot API requests with partner engineers, and help improve getting-started guides and documentation. Remote work worldwide is supported.

Competenze

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company.
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.
• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python.
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys.
• Startup experience at a company under 50 people. There's no support team behind you.
• Clear written and spoken English.
• You can explain the same issue to a developer and a nontechnical stakeholder.
• Owner mentality. "I'll make sure this gets done," not "I passed it to engineering."

Mansioni

• Own a portfolio of 10-15 strategic accounts.
• Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution.
• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partner's requirements, and explain how an integration would work.
• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.
• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.
• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.
• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.
• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.
• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion.

Conoscenze

REST APIs

HTTP & JSON

Authentication

Webhooks

Postman/Curl

Code samples (JS/Python)

English communication

Owner mindset

Startup experience

Strumenti

Postman

cURL

Descrizione del lavoro

Shout About Us seeks a Technical Account Manager to own and grow strategic API partnerships from evaluation to launch and ongoing support. You will manage post-sales technical relationships, guide integrations, and ensure partners deploy and expand successfully, reporting to the CRO.

As a hands-on role, you will join technical calls, troubleshoot API requests with partner engineers, and help improve getting-started guides and documentation. Remote work worldwide is supported.