API Integration Operations Manager, Hotels & Travel - TikTok Local Services

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

TikTok Local Services is seeking an experienced leader to drive hotel direct-connect and OTA integrations in the U.S. market, coordinating with product, engineering, and business development teams to align priorities and ensure successful launches.

You will own end-to-end partner integrations, optimize onboarding, and push for scalable processes while tracking key metrics to drive continuous improvements in a fast-paced, cross-time-zone environment.

Qualifications

• Bachelor’s degree or above with 5+ years in product operations, partner integration, API operations, or related fields.
• Fluency in Chinese is required to collaborate with product, engineering and cross-functional stakeholders based in China.

Responsibilities

• Lead API integration programs for hotel groups, OTAs, and other supply partners from onboarding to launch and optimization.
• Define integration plans with internal teams and external partners to ensure smooth execution of workflows.
• Manage end-to-end delivery of hotel direct-connect and OTA integrations in the U.S. market, including go-to-market planning and launch coordination.
• Partner with U.S. business and BD teams to strengthen partner connectivity and improve conversion performance.
• Develop scalable processes and best practices to improve integration efficiency and execution quality.
• Track integration and business metrics, identify gaps, and drive continuous improvement through data analysis.

Skills

Chinese fluency

Education

Bachelor’s degree or above

Tools

API integrations

Job description

Responsibilities

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

• Lead API integration programs for hotel groups, OTAs, and other supply partners, from onboarding to launch and post-launch optimization, to support supply expansion and business growth.
• Work across internal teams and external partners to define integration plans, align priorities, and ensure smooth execution across business and technical workflows.
• Manage end-to-end delivery of hotel direct-connect and OTA integrations in the U.S. market, including go-to-market planning, partner alignment, risk management, issue escalation, and launch coordination.
• Partner with U.S. business and BD teams to strengthen partner connectivity, support new product capabilities, and improve conversion performance.
• Develop scalable processes and best practices to improve integration efficiency, execution quality, and long-term operational effectiveness.
• Track key integration and business metrics, identify operational or system gaps, and drive continuous improvement through data analysis and cross-functional collaboration.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above, with 5+ years of experience in product operations, partner integration, API operations, or related fields.
• Fluency in Chinese is required to collaborate with product, engineering and cross-functional stakeholders based in China.

Preferred Qualifications:

• Hands-on experience with API, SaaS, or system integrations, with the ability to manage cross-functional projects and drive execution in complex environments.
• Strong communication and stakeholder management skills, with experience supporting partner onboarding, go-to-market execution, and ongoing collaboration.
• Self-motivated, well-structured, and results-oriented, with the ability to manage multiple priorities in a fast-paced, cross-time-zone environment.
• Experience in hospitality, OTA, travel technology, hotel connectivity, B2B platforms, or SaaS integration is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $151050 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.