API Documentation Lead, Developer Experience Champion

altentechnologyusa; Greensboro (NC); On-site; USD 75,000 - 120,000; Full time

Job summary

ALTEN Technology USA is seeking an experienced API Technical Writer to lead the creation, maintenance, and evolution of high-quality API documentation. You will collaborate with engineers, service owners, solution experts, and product teams to ensure technical accuracy and a superior developer experience.

You will translate complex API concepts into clear, developer-focused content, develop tutorials, onboarding materials, and knowledge articles, and drive documentation standards and roadmaps to

Qualifications

• Proven experience as an API Technical Writer or similar role focused on software documentation.
• Experience creating and maintaining API documentation for technical and developer audiences.
• Strong understanding of APIs, web services, software development concepts, and integration workflows.
• Ability to understand technical architectures and translate complex information into concise, easy-to-understand documentation.
• Experience working with developers, architects, product teams, and other technical stakeholders to gather requirements and validate content.
• Exceptional written and verbal communication skills, with excellent formal and technical English.

Responsibilities

• Create, maintain, and continuously improve comprehensive API documentation, including endpoints, parameters, authentication methods, sample code, error messages, FAQs, onboarding guides, and release notes.
• Translate complex technical concepts, API functionality, and business use cases into clear, accurate, and user-friendly documentation for both internal and external audiences.
• Review existing documentation to identify gaps, inconsistencies, outdated content, and opportunities for improvement.
• Develop and manage a documentation backlog and roadmap, prioritizing initiatives that enhance usability, adoption, and overall documentation quality.
• Partner closely with software engineers, service owners, solution experts, product stakeholders, and other subject matter experts to gather information and ensure technical accuracy.
• Create tutorials, implementation guides, use-case documentation, diagrams, knowledge articles, and other supporting content to facilitate API adoption and successful integrations.
• Develop eLearning materials, training resources, and video-based instructional content when appropriate.
• Collaborate with Marketing and other business teams to support technical sales collateral, website content, and developer-facing communications.
• Establish and promote documentation standards, best practices, and governance processes.
• Drive continuous improvements to the developer experience through effective content strategy and documentation planning.

Skills

API Documentation

Technical Writing

Developer Audience

APIs & Web Services

Stakeholder Collaboration

Content Strategy

Documentation Planning

Tools

Documentation Tools

CMS

Developer Portals

Job description

ALTEN Technology USA is seeking an experienced API Technical Writer to lead the creation, maintenance, and evolution of high-quality API documentation. You will collaborate with engineers, service owners, solution experts, and product teams to ensure technical accuracy and a superior developer experience.

You will translate complex API concepts into clear, developer-focused content, develop tutorials, onboarding materials, and knowledge articles, and drive documentation standards and roadmaps to