Staff Solutions Engineer: Lead AI-Driven API Strategy

Kong; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Kong is seeking a Staff Solutions Engineer in New York, NY to support sales and ensure customer satisfaction with their API/Connectivity Management platform. This role entails building customer relationships and creating technical documentation, while also leading discussions with stakeholders. The ideal candidate has 7+ years in software or sales engineering, a solid grasp of cloud computing, and is enthusiastic about fast-paced startup environments. Familiarity with Docker, Kubernetes, and APIs is essential. Join Kong and help navigate the future of API and AI connectivity.

Qualifications

• 7+ years software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company.
• Solid understanding of cloud computing trends and open source business models.
• You are a strong listener and communicator.
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives.
• Enthusiasm for working in a high profile, fast-paced startup culture.

Responsibilities

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and how the Kong platform can help.
• Support PoCs throughout the entire evaluation process.
• Ensure 100% customer satisfaction across assigned set of accounts.
• Prioritize customer needs and coordinate with support, product, and engineering teams.
• Create technical documentation for DevOps, implementations, and services engagements.
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows.

Skills

Software engineer and/or sales engineer management experience

Strong communication skills

Leadership in discussions

Understanding of cloud computing trends

Experience with Docker/Kubernetes

Experience with APIs and CI/CD

Familiarity with AI and LLM technologies

Ability to build trusted client relationships

Adaptability in a fast-paced startup culture

Job description

Kong is seeking a Staff Solutions Engineer in New York, NY to support sales and ensure customer satisfaction with their API/Connectivity Management platform. This role entails building customer relationships and creating technical documentation, while also leading discussions with stakeholders. The ideal candidate has 7+ years in software or sales engineering, a solid grasp of cloud computing, and is enthusiastic about fast-paced startup environments. Familiarity with Docker, Kubernetes, and APIs is essential. Join Kong and help navigate the future of API and AI connectivity.