API Account Manager USA

RateHawk; Chicago (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative travel-tech company is seeking an API Account Manager to enhance relationships with API clients and optimize their usage. This role involves analyzing API performance, collaborating across teams, and driving business development efforts. With flexible schedules and remote work options, this position offers a supportive environment for professional growth. If you're data-driven and passionate about the travel industry, this is your chance to make a significant impact in a pioneering company.

Benefits

Flexible schedules and remote work opportunities

Supportive team environment

Internal training programs

Partial funding for external training

English language courses

Discounts on hotels and travel services

MyTime Day Off

Qualifications

• 2-5 years of experience in the travel industry with a focus on API connections.
• Proficient in analyzing technical performance and resolving issues.

Responsibilities

• Optimize API performance for partner growth and engagement.
• Collaborate with teams to enhance API offerings and meet partner needs.

Skills

API Optimization

Cross-Functional Collaboration

Technical Troubleshooting

Business Development

Analytical Skills

Language Skills (English, Spanish)

Personal Skills

Job description

2 weeks ago Be among the first 25 applicants

RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an API Account Manager, you will play a pivotal role in maintaining and developing relationships with our API clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in the United States.

Job Responsibilities

1. API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement;
2. Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawk's overall strategic objectives;
3. Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise;
4. Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence;
5. Travel: Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

1. Relevant Experience: Ideally, 2-5 years of experience in the travel industry, reviewing and monitoring the technical performance of API connections. Managing onboarding of API-connected customers; acting as a liaison between IT and commercial teams to resolve technical problems; analyzing technical performance, error rates, traffic, and look-to-book ratios to identify areas for improvement.
2. Language Skills: Fluent in English; Spanish is a plus.
3. Travel: Up to 20% travel time may be required.
4. Personal Skills: Proactive, ambitious, motivated, action-oriented, results-focused, tech-savvy, adaptable to a fast-changing environment, team-player, data-driven decision maker.
5. Analytical Skills: Comfortable with data, metrics, and numbers, with a focus on decision-making based on data analysis.
6. International Mindset: Ability to work across diverse cultural contexts, reflecting ETG's global presence.
7. Location: Anywhere in the US.
8. Work Authorization: Must be a citizen or permanent resident of the United States. Visa sponsorship is not available.

Benefits

• Flexible schedules and remote work opportunities;
• Supportive team environment with growth opportunities;
• Internal training programs, soft skills development, leadership growth;
• Partial funding for external training and conferences;
• English language courses, speaking clubs with global colleagues;
• Discounts on hotels and travel services;
• MyTime Day Off—an extra day off with pay.

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industries: IT Services and IT Consulting