Apex Accelerator Program Coordinator (Remote)

City of New York; New York (NY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

City of New York seeks a Community Associate to assist SBS APEX Accelerator/MWBE Vendor Services in delivering procurement and business assistance to NYC small businesses aiming to sell to government. Responsibilities include coordinating workshops, CRM data entry, and maintaining program materials.

This role supports the Executive Director and program staff, manages inquiries via hotline and Outlook, and tracks program metrics and success stories.

Qualifications

• High school graduation or equivalent required, plus three years of experience in community work or related duties.
• Equivalency to the above acceptable.

Responsibilities

• Assist Executive Director and program staff with CRM data entry, reporting data, success stories, and presentation materials.
• Manage Unit telephone hotline and Outlook mailboxes for timely intake of requests.
• Coordinate pre- and post-workshops including Eventbrite and Zoom check-in and CRM reconciliation.
• Liaise with DEFO teams to resolve vendor-initiated issues.
• Support collection and maintenance of program content including workshop and marketing collateral.
• Maintain SOPs documentation library for Unit programs.
• Coordinate receipt of program metrics and performance reports from managers and contractors.
• Administer surveys following events and assist with assessment tools and reports.
• Provide input to improve program delivery and maintain success story documents.
• Provide event support for workshops, expo, procurement fairs and related activities.

Skills

Community work

Customer service

Education

High school graduation or equivalent

Tools

CRM data entry

MS Dynamics CRM

Eventbrite

Zoom

Job description

City of New York seeks a Community Associate to assist SBS APEX Accelerator/MWBE Vendor Services in delivering procurement and business assistance to NYC small businesses aiming to sell to government. Responsibilities include coordinating workshops, CRM data entry, and maintaining program materials.

This role supports the Executive Director and program staff, manages inquiries via hotline and Outlook, and tracks program metrics and success stories.