Program Coordinator- NYC SBS APEX Accelerator/MWBE Vendor Services

City of New York; New York (NY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

City of New York seeks a Community Associate to assist SBS APEX Accelerator/MWBE Vendor Services in delivering procurement and business assistance to NYC small businesses aiming to sell to government. Responsibilities include coordinating workshops, CRM data entry, and maintaining program materials.

This role supports the Executive Director and program staff, manages inquiries via hotline and Outlook, and tracks program metrics and success stories.

Qualifications

• High school graduation or equivalent required, plus three years of experience in community work or related duties.
• Equivalency to the above acceptable.

Responsibilities

• Assist Executive Director and program staff with CRM data entry, reporting data, success stories, and presentation materials.
• Manage Unit telephone hotline and Outlook mailboxes for timely intake of requests.
• Coordinate pre- and post-workshops including Eventbrite and Zoom check-in and CRM reconciliation.
• Liaise with DEFO teams to resolve vendor-initiated issues.
• Support collection and maintenance of program content including workshop and marketing collateral.
• Maintain SOPs documentation library for Unit programs.
• Coordinate receipt of program metrics and performance reports from managers and contractors.
• Administer surveys following events and assist with assessment tools and reports.
• Provide input to improve program delivery and maintain success story documents.
• Provide event support for workshops, expo, procurement fairs and related activities.

Skills

Community work

Customer service

Education

High school graduation or equivalent

Tools

CRM data entry

MS Dynamics CRM

Eventbrite

Zoom

Job description

• Full-time
• Agency: DEPARTMENT OF BUSINESS SERV.
• Job Category: Constituent Services & Community Programs
• Salary Band: $50,000 to $60,000
• Compensation: USD 44,545 - USD 60,000

Job Description

Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description: Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting.

NYC SBS APEX Accelerator / M/WBE Vendor Services Unit within DEFO offers free assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts.

SBS is seeking an APEX Accelerator / M/WBE Vendor Services Program Coordinator to assist us in delivering services designed to help businesses successfully sell their goods and/or services to the government. Responsibilities include supporting the team efforts in providing procurement and business technical assistance, organizing and leading educational workshops, tracking success stories, and collecting program performance data. The APEX Accelerator / M/WBE Vendor Services Program Coordinator works closely with the Executive Director of the NYC SBS APEX Accelerator to ensure the accurate documentation of programmatic goals.

• Assisting the Unit's Executive Director and Program staff with support for all programs and initiatives including CRM data entry, compiling reporting data, coordinating success stories, preparation of presentation materials, and other unit tasks as needed
• Manage Unit telephone hotline and Outlook mailboxes to ensure intake of requests for assistance from program participants in a timely fashion
• Pre- and post-workshop coordination including Eventbrite and Zoom check in and MS Dynamics CRM data reconciliation
• Liaise with DEFO Teams including M/WBE Certification, Division of Labor Services, Strategy and Analytics, to resolve issues that are vendor initiated
• Supporting the collection and maintenance of program-related online and hard copy content including workshop and marketing collateral in Shared Drive
• Maintaining standard operating procedures (SOPs) documentation library for Unit programs
• Coordinating receipt of program metrics and performance reports from program managers and contractors
• Administering program-related surveys following events
• Assist with maintaining assessment tools, performance reports and surveys for programs
• Provide input and observations regarding program delivery to improve delivery of service by the unit
• Collect and maintain success story documents by electronically organizing success stories from M/WBEs who have won contracts because of the support of the unit
• Event support for unit events including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations and other related marketing efforts and special projects as assigned

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant.