APD Business Process Consultant, Commercial Claims (Remote)

CSAA Insurance Group; Tennessee; Remote; USD 80,000 - 110,000; Full time

Job summary

Mobilitas, a dynamic commercial insurance company by CSAA Insurance Group, seeks an APD Business Process Consultant focusing on commercial claims. The role involves process analysis, consulting, and directing operational improvements. Ideal candidates should possess a strong APD claims background, analytical skills, and a commitment to fostering innovative solutions in a remote environment.

Benefits

Total compensation package

Performance bonus

401(k) with company match

Qualifications

• 6+ years of business process experience or claims handling.
• Strong APD Claims background and problem-solving abilities.
• Ability to support organizational change.

Responsibilities

• Identifies and evaluates business operations and process designs.
• Collaborates with leaders to achieve business performance targets.
• Leads projects to apply re-engineering techniques.

Skills

Problem Solving

Analytical Thinking

Relationship Management

Presentation Skills

Change Management

Education

High School (HS) / GED

Bachelor’s degree in a related field

Tools

Microsoft Office

SharePoint

Microsoft PowerBI

Job description

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Internal candidates: Please go to Workday and click "Find Jobs" link under Career

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Job Title

APD Business Process Consultant, Commercial Claims (Remote)

Requisition Number

R7256 APD Business Process Consultant, Commercial Claims (Remote) (Open)

Location

Colorado - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for an APD Business Process Consultant, Commercial Claims.

Your Role:

Uses expertise gained in applying process analysis and improvement tools and methods in a variety of business operations, with a focus on commercial/specialty casualty and non-injury claims. Supports and consults on overall business strategy and corporate objectives with the aim of creating value, maximizing growth, or improving the business performance of our internal claims process. Performs advanced analysis to support the identification of business needs and determine solutions to a variety of sophisticated business problems and processes. May provide technical advice to claims associates and other functional areas.

Your Work:

• Identifies, documents and evaluates business operations and process designs.
• Collaborates with business leaders to achieve enterprise objectives and core business process performance targets.
• Responsible for identifying the need for and assuring the integration of business processes across divisions.
• Recommends improvements on project delivery and business analysis processes and execution.
• Collects data to identify root causes of problems.
• Measures performance against business requirements.
• Aligns improvement to performance shortfalls.
• Provides consultation and leads projects to apply re-engineering techniques to improve business performance and quality.
• Utilizes advanced knowledge and experience in business and process analysis and improvement methods to scope, charter and leads all phases of highly sophisticated process analysis and design initiatives.
• Leads large projects and provides consulting to address large scale/highly complex problems where analysis of situations or data requires in-depth evaluation of business, process and people factors. Uses knowledge of change management concepts in implementation of business initiatives.
• Responsible for the identification and benchmarking of best practice business processes for the commercial/specialty claims division to support achievement of high-impact operational, customer, growth, employee and profitability objectives.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Demonstrates a company ownership attitude, thinking beyond boundaries of their own area.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills:

• 6+ years of directly related business process experience, or a combination of APD Claims handling, leadership, and process improvement experience.
• High School (HS) / GED.
• Strong APD Claims handling background.
• Skilled in research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
• Ability to support change and impart value within an organization.
• Proficient in the use and development of operational concepts as they apply to business unit.
• Proficient in Microsoft Office applications (i.e., Excel, PowerPoint, Outlook, etc.).
• Travels as needed for role, including divisional/team meetings and other in-person meetings.

What would make us excited about you:

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Prior Commercial Claims experience.
• APD claims experience in either Personal or Commercial lines of business.
• Leadership experience preferred.
• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational concepts and their application to the business unit.
• Experience with CAS, mCAS, CCC bill review, SharePoint, OneDrive, Microsoft PowerBI strongly preferred.
• Advanced understanding of CSAA business strategy.

Mobilitas Careers

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

Mobilitas is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

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