APD/PD Auto Adjuster – Personal Lines

Xceedance; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking an APD/PD Auto Adjuster for Personal Lines to enhance their claims service. This remote position involves assessing claims, determining liability, and ensuring compliance with regulations. Ideal candidates will have over 5 years of experience and a strong analytical background, contributing to a dynamic and supportive work environment.

Benefits

Annual Performance Bonus Potential

Full benefits: Medical, Dental, Vision

Life Insurance

Short & Long-term Disability

Paid time off

401(k)

Qualifications

• 5+ years of Personal Lines Auto Insurance experience.
• Ability to determine liability and coverage on complex claims.
• Individual Independent State Adjuster licenses required.

Responsibilities

• Review and assess claims to determine coverage and liability.
• Conduct thorough investigations by interviewing insureds and claimants.
• Ensure compliance with state regulations and company policies.

Skills

Analytical reasoning

Decision-making

Customer service

Tools

Estimating platforms

Job description

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About the Opportunity:

Our Claims TPA is enabled by state-of-the-art, tech-enabled solutions that deliver faster claims services, giving policyholders, brokers, carriers, and MGAs more time to focus on what's important. We are looking for passionate leaders who will embrace the opportunity to address industry pain points and help our TPA grow into a world-class claims service leader. If you’re seeking a significant change and want to help shape your ideal working environment while improving claims service to be better, faster, and more efficient, all with empathy for the customer, then this role is perfect for you.

Location: Remote

Position Title: APD/PD Auto Adjuster – Personal Lines

What you’ll be doing:

1. Review and assess claims to determine coverage, liability, and extent of damages.
2. Conduct thorough investigations by interviewing insureds, claimants, witnesses, and reviewing all claims documentation to ensure accurate outcomes.
3. Set timely, adequate reserves in compliance with the client’s reserving philosophy and methodology.
4. Make recommendations for settlement amounts and negotiate/resolve claims throughout their lifecycle, including supplements.
5. Refer to SIU where appropriate and assist in investigations and settlement processes.
6. Identify opportunities for recovery (Subrogation/Salvage) and pursue accordingly.
7. Ensure all claims are managed in compliance with state regulations, company policies, and industry standards.
8. Express positive expectations and communicate effectively with team members, becoming a resource to others.
9. Operate processes and ensure adherence to defined Service Level Agreements with clients.
10. Provide excellent customer service by keeping all involved parties informed and addressing concerns or questions.
11. Grow and develop skills through our training programs.

What you’ll bring to the team:

1. Individual Independent State Adjuster licenses required; ability to obtain proper licensing within 60 days of hire.
2. 5+ years of Personal Lines Auto Insurance experience, specializing in adjusting low to moderate complexity auto claims.
3. Ability to determine liability and coverage on complex claims.
4. Establish effective diaries throughout the claim lifecycle.
5. Maintain and document claim file activities per procedures.
6. Familiarity with estimating platforms for material damage claims.
7. Ability to work in a high-production environment utilizing various technology solutions virtually.
8. Strong analytical reasoning skills and autonomous decision-making ability.

Learning & Growth:

We offer structured learning roadmaps, including new hire training, soft skills development, and destination programs for career advancement. Training is delivered via instructor-led sessions and e-learning courses. We also provide domain-specific training with industry-recognized certifications like CPCU, AINS, ARe, PMP, CII, Agile, Cloud, etc.

Benefits:

Our focus is on employee growth through training and development. We offer internal career opportunities, a dynamic environment with diverse challenges, and social activities to foster engagement and motivation.

About Us:

Xceedance (www.xceedance.com) is a global provider of consulting, managed services, technology, data sciences, and blockchain solutions for insurance organizations. Headquartered in Bermuda, with offices worldwide, we help insurers innovate, optimize processes, and improve profitability through advanced technology and expertise.

We have experienced significant growth, driven by our talented global team, and are committed to community and innovation.

As part of our team, you can build a fulfilling career, participate in impactful projects, and enjoy comprehensive benefits in a collaborative, modern environment.

Compensation Structure:

• Annual Performance Bonus Potential
• Full benefits: Medical, Dental, Vision
• Life Insurance
• Short & Long-term Disability
• Paid time off
• 401(k)

Our Mission and Vision:

• Deliver solutions that promote growth and strengthen relationships
• Provide value-based interactions with clients and partners
• Create seamless, consistent experiences
• Practice constructive change and continuous learning

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Insurance

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