Apartment Property Manager

JP Allen Apartments; Glendale (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

JP Allen Apartments in Glendale, CA seeks an Apartment Property Manager to oversee daily operations, supervise on-site staff, and maximize asset value. You will manage financials, leasing, admin tasks, and resident retention while leading safety and compliance efforts.

The role requires on-site leadership, strong communication, and experience in property management, with the ability to work evenings and weekends. California licensing and CAM/ARM status are preferred.

Qualifications

• College degree preferred.
• California BRE Broker License preferred.
• CAM or ARM preferred.
• 2+ years on-site as Leasing Consultant/Assistant Community Manager; 3+ years supervisory experience considered.
• Ability to apply logical thinking to define problems and take action.
• Effective communication to a diverse group of people.
• Positive attitude and professional demeanor.
• Fair Housing certification prior to interaction with prospects or residents.
• Proficiency in MS Office and community software.
• Knowledge of OSHA laws and regulations.
• Willingness to training on new laws.
• Ability to work evenings and weekends.
• Present self in a neat, professional manner; follow handbook.
• Comply with Employee Handbook.

Responsibilities

• Maintain accurate property financial records and budgets.
• Ensure rents and fees are collected and deposited timely.
• Coordinate marketing to fill units and monitor leasing metrics.
• Input lease paperwork into Appfolio accurately and promptly.
• Lead emergency response with staff and residents.
• Supervise and train on-site team; schedule maintenance.
• Ensure safety and compliance with company policies.

Skills

Logical thinking

Communication

Teamwork

Positive attitude

Education

College degree preferred

California BRE Broker License preferred

Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

JOB OVERVIEW:

The Apartment Property Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Supervises entire on-site staff (i.e., Assistant Property Manager/ Bookkeeper, Leasing Coordinators, Maintenance staff, Groundskeeper(s), Painter(s), and Housekeeper(s)

DUTIES AND RESPONSIBILITIES:

Financial

• Maintain accurate records of all property transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, security deposits, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure thatA/P invoicesare submitted to the corporate office for payment, handle petty cash and all funds.
• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with property Policies & Procedures.

Leasing

• Ensure property is rented to fullest capacity.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in obtaining closing.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Represent the company in a professional manner at all the times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Confirm all leases and corresponding paperwork are completedand input toAppfolio Property Management Systemaccurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.
• Lead emergency team for property. Ensure proper response and handling of all property emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on property, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or property-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the property.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation to supervisor, Human Resources Director, and terminate properly when necessary.
• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular property inspections and tours.
• Assure quality and quantity of market ready apartments.
• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.
• Ensure that all service requests are recorded and communicated appropriately to maintenance.

Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a “safety first” principle.

QUALIFICATIONS AND REQUIREMENTS:

• College degree preferred.
• California BRE Broker License preferred
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s).
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard,internet search, math,Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.

Source: Oh So Original