Apartment Leasing Specialist | Customer-Focused Growth

Eagle Rock Properties; Swampscott (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Eagle Rock Properties in Swampscott, MA is seeking a friendly Leasing Consultant to help maximize occupancy. You will greet prospects, tour properties, process applications, and coordinate with marketing to place ads.

This entry-level role offers on-site training and requires 1–2 years of customer service experience, weekend availability, and basic MS Office skills. A college degree is preferred, with reliable transportation expected.

Qualifications

• 1–2 years of high-quality customer service experience.
• Prior leasing & lease-up experience preferred.
• College degree preferred.
• Proficient in Microsoft Office Suite, Outlook.
• Must be able to work weekends and have a reliable way to get to work.

Responsibilities

• Greet prospective residents and provide property tours.
• Process lease applications and qualify residents.
• Coordinate with marketing to place online ads and ensure signage is positioned.
• Support the Community Manager with general office tasks and phone coverage.
• Maintain an up-to-date market study of primary competitors.
• Provide high-quality customer service to residents and prospects.
• Showcase apartment features and benefits to prospective tenants.
• Identify strengths/weaknesses of sales approaches and overcome objections.
• Prepare lease-related documents accurately and follow up on inquiries.

Skills

Customer service

Professional attitude

Weekend availability

Education

College degree

Tools

Microsoft Office

Outlook

Job description

Eagle Rock Properties in Swampscott, MA is seeking a friendly Leasing Consultant to help maximize occupancy. You will greet prospects, tour properties, process applications, and coordinate with marketing to place ads.

This entry-level role offers on-site training and requires 1–2 years of customer service experience, weekend availability, and basic MS Office skills. A college degree is preferred, with reliable transportation expected.