Leasing Consultant

Eagle Rock Properties; Westborough (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Eagle Rock Properties in Westborough, MA is seeking a Leasing Consultant. This entry-level role supports the Community Manager to maximize occupancy by generating qualified traffic, conducting property tours, processing leases, and coordinating marketing efforts.

Training is available for right candidates. The position requires strong customer service, proficiency with MS Office, and weekend availability; prior leasing experience is a plus.

Qualifications

• 1–2 years of customer service experience.
• Prior leasing or lease-up experience preferred.
• College degree preferred.
• Proficient in Microsoft Office; Outlook.

Responsibilities

• Greeting prospective residents and provide property tours.
• Process lease applications and qualify residents.
• Coordinate online ads and signage placement with marketing.
• Support Community Manager with admin tasks.
• Maintain an up-to-date market study of competitors.
• Provide high quality customer service to residents.
• Showcase apartment features and benefits.
• Prepare lease-related documents accurately.
• Follow up on calls, emails, and site visits.

Skills

Customer service

Leasing experience

Positive attitude

Professional demeanor

Education

College degree preferred

Tools

Microsoft Office Suite

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Consultant

FullTime Westborough, MA, US

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention and providing or coordinating exceptional customer service. The position is entry-level, but we would be willing to train the right candidate.

Responsibilities:

• Greeting prospective residents and provide them with property tours
• Process lease applications and qualify residents
• Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
• Support the Community Manager with general office maintenance by answering phones and performing other administrative task
• Maintain an up-to-date market study of primary competitors
• Provide high quality customer service to residents and prospective residents
• Effectively showcase the features and benefits of the apartments and communities
• Identify strengths & weakness of alternative sales approach; overcome objections and create excitement
• Accurately prepare all lease-related documents
• Consistent and timely follow-up on all calls, emails, and site visits

Qualifications:

• 1-2 years of high-quality customer service experience
• Prior leasing & lease-up experience preferred
• Professional and positive attitude
• College Degree preferred
• Proficient in Microsoft Office Suite, Outlook
• Must be able to work weekends and have a reliable way to get to work

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics