Apartment Leasing Consultant - Tours, Leases & Tenant Experience

Eagle Rock Properties; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Eagle Rock Properties is seeking a Leasing Consultant in Boston to maximize occupancy through resident traffic generation and excellent customer service. The position is entry-level, with training offered for the right candidate, and requires coordinating tours, applications, and lease-related documentation.

You will support marketing efforts, maintain market knowledge, and ensure follow-up with prospects and residents, while working weekend shifts and contributing to a team focused on property

Qualifications

• 1-2 years of high-quality customer service experience.
• Prior leasing & lease-up experience preferred.
• Professional and positive attitude.
• College Degree preferred.
• Proficient in Microsoft Office Suite, Outlook.
• Must be able to work weekends and have a reliable way to get to work.

Responsibilities

• Greeting prospective residents and provide them with property tours.
• Process lease applications and qualify residents.
• Coordinate with the marketing team to place online ads and ensure signage is correctly positioned.
• Support the Community Manager with general office maintenance by answering phones and performing other administrative task.
• Maintain an up-to-date market study of primary competitors.
• Provide high quality customer service to residents and prospective residents.
• Effectively showcase the features and benefits of the apartments and communities.
• Identify strengths & weakness of alternative sales approach; overcome objections and create excitement.
• Accurately prepare all lease-related documents.
• Consistent and timely follow-up on all calls, emails, and site visits.

Skills

Customer service

Communication

Office software

Professional attitude

Education

College degree preferred

Job description

Eagle Rock Properties is seeking a Leasing Consultant in Boston to maximize occupancy through resident traffic generation and excellent customer service. The position is entry-level, with training offered for the right candidate, and requires coordinating tours, applications, and lease-related documentation.

You will support marketing efforts, maintain market knowledge, and ensure follow-up with prospects and residents, while working weekend shifts and contributing to a team focused on property