Apartment Leasing & Retention Specialist

ARBOUR VALLEY MANAGEMENT, LLC; Anniston (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

ARBOUR VALLEY MANAGEMENT, LLC is seeking a Leasing Consultant to interface with prospective residents, explain lease policies, and coordinate renewals. The role emphasizes front-desk interactions, leasing paperwork, and maintaining knowledge of community details such as rent, vacancies, and available units.

The position requires outreach to prospects, adherence to Fair Housing standards, and collaboration with the Property Manager and Maintenance to ensure curb appeal and smooth move-ins.

Responsibilities

• Greets visitors and determine if the community meets the client’s qualifications
• Explains all lease and community policies to new and current residents
• Following Fair Housing Standards in all dealings with prospects and residents
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets)
• Collects security deposits, rent and all other funds associated with resident move-in’s
• Ensuring the condition of leased apartments prior to move-in, including a final inspection and walk through with resident
• Communicates changes in units leased status to Maintenance
• Support the overall marketing efforts
• Maintains as accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents
• Works with Property Manager and/or Assistant Manager to assure curb appeal and property appearance is acceptable
• Conducts follow-up activity with all residents in order to establish positive resident relations
• Maintains open communication with the Property Manager and/or Assistant Manager
• Assists in implementing resident retention and renewal programs
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters and resident functions
• Accompanies vendors or contactors to resident apartments as needed
• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary
• Maintain guest cards and follow-up within 24 hours with phone call or e-mail
• Assist in inputting resident work orders into Yardi. Call back all work orders before filing. Filing of work orders once resident is contacted. Notify Property Manager of problems (daily)
• Assist Community Assistant Manager if requested in completing Marketing Survey
• Conduct outside marketing as directed by Property Manager or Assistant.

Job description

ARBOUR VALLEY MANAGEMENT, LLC is seeking a Leasing Consultant to interface with prospective residents, explain lease policies, and coordinate renewals. The role emphasizes front-desk interactions, leasing paperwork, and maintaining knowledge of community details such as rent, vacancies, and available units.

The position requires outreach to prospects, adherence to Fair Housing standards, and collaboration with the Property Manager and Maintenance to ensure curb appeal and smooth move-ins.