Case Manager — Supported Housing & Resident Advocacy

ADP, Inc.; New York (NY); On-site; USD 59,000 - 72,000; Full time

Job summary

ADP, Inc. in The Bronx, NY seeks a dedicated Case Manager to support residents through intake, assessment, and the development of individualized service plans aimed at lasting rehabilitation.

You will conduct regular assessments, advocate for residents, and coordinate with service providers to ensure continuity of care. The role includes daily responsibilities such as monitoring functioning, updating service plans within 28 days of admission, maintaining records, and responding to crises.

Qualifications

• Bachelor Degree in a human service field.
• Related Experience and experience working with people with Mental Illness.

Responsibilities

• Participate in intake of people for admission to the supported housing program and in the initial assessment.
• Following development of initial assessment, conduct at least monthly assessment of residents included in the case manager’s case load to determine resident functioning, needs and strengths.
• Develop initial individualized service plan within 28 days after admission with residents in accordance with resident desires, needs and strengths.
• Ensure that objectives and services/methods included in the service plan relate to goals in the service plan and relevant for the resident.
• Record the progress of residents within 25 hours of services delivery and in accordance with the individualized service plan.
• Maintain that resident case records are current and up-to-date and that they are maintained in accordance with organization and accreditation requirements.
• Make referrals of residents to locally based supportive service providers as required, act as liaison for residents with other service providers, escorts residents to meetings and appointments with other service providers as needed.
• Attend and participate in case conferences at the program site, and with other supportive service providers as required.
• Assess the income assistance needs of residents, advise residents of the requirements of financial assistance programs, assist residents in the income assistance application process, accompany residents to income assistance offices as needed and advocate on behalf of residents to ensure timely receipt of benefits.
• Respond to resident crisis and emergencies and other situations that require immediate staff involvement and action.
• Maintain a positive working relationship with residents and encourage participation in the program.
• Maintain the confidentiality with resident at all times.
• Attend conferences, meetings and educational seminars as required by the Program Director.
• Act as an advocate for residents and plan/implement group social activities.

Education

Bachelor Degree in a human service field

Job description

ADP, Inc. in The Bronx, NY seeks a dedicated Case Manager to support residents through intake, assessment, and the development of individualized service plans aimed at lasting rehabilitation.

You will conduct regular assessments, advocate for residents, and coordinate with service providers to ensure continuity of care. The role includes daily responsibilities such as monitoring functioning, updating service plans within 28 days of admission, maintaining records, and responding to crises.