APACS Help Desk Lead – Pentagon On-Site Support

Apogee; Arlington (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Apogee seeks an APACS Help Desk Coordinator to support the FCP at HQ USAF. You will oversee the APACS Help Desk, provide on-site policy, admin, and technical support for NIPRNET/SIPRNET APACS portals, and coordinate with DISA on patches.

Lead troubleshooting and ticket management while guiding subsystem changes per the CCB. Required are US citizenship and a TS clearance with SCI eligibility, plus a Bachelor's degree and 10 years of experience in the field, including DoD.

Qualifications

• Citizenship: US citizen
• Clearance: active Top Secret with SCI eligibility
• Education: Bachelor's degree
• Experience: ten years in relevant technical/professional discipline; five years DoD

Responsibilities

• Oversee APACS Help Desk and program support for FCP.
• Provide on-site policy, administrative, and helpdesk support for APACS portals.
• Supervise Help Desk technicians; manage trouble tickets and system updates.
• Coordinate with DISA for server patches with minimal end-user impact.
• Track requests for new capabilities and report to CCB.
• Implement CCB-approved changes and develop DoW/FCP solutions.

Skills

Help desk oversight

Technical support

Policy understanding

Education

Bachelor's degree

Master's degree

Tools

NIPRNET

SIPRNET

APACS portals

Job description

Apogee seeks an APACS Help Desk Coordinator to support the FCP at HQ USAF. You will oversee the APACS Help Desk, provide on-site policy, admin, and technical support for NIPRNET/SIPRNET APACS portals, and coordinate with DISA on patches.

Lead troubleshooting and ticket management while guiding subsystem changes per the CCB. Required are US citizenship and a TS clearance with SCI eligibility, plus a Bachelor's degree and 10 years of experience in the field, including DoD.