APACS Help Desk Lead — Pentagon On-site

Apogee Engineering, LLC; Arlington (VA); On-site; USD 130,000 - 170,000; Full time

Job summary

Apogee Engineering, LLC in Arlington, VA seeks an APACS Help Desk Coordinator to support the Foreign Clearance Program (FCP) and oversee the APACS Help Desk on-site at the Pentagon.

The role requires a US citizen with an active TS/SCI clearance and a Bachelor’s degree; ten years DoD experience with five in DoD is preferred. This full-time, on-site position is contingent on contract award.

Qualifications

• US citizen with an active Top Secret clearance and SCI eligibility.
• Bachelor's degree required; Master's degree preferred.
• Ten (10) years of experience in the respective technical/professional discipline; five (5) years of DoD experience.
• Location: Pentagon in Arlington, VA; on-site; contract award contingent.

Responsibilities

• Oversee the APACS Help Desk and program support for the Foreign Clearance Program (FCP).
• Provide/oversee on-site policy, administrative, and helpdesk support for NIPRNET and SIPRNET APACS portals.
• Manage help desk technicians, resolve user issues, and handle trouble tickets; perform system maintenance and updates, including API management.
• Coordinate with DISA and others to ensure server patches and upgrades with minimal user impact.
• Track requests for new capabilities and report to the Configuration Control Board (CCB).
• Implement CCB-approved system changes and develop software solutions for DoW FCP requirements.

Skills

Help desk coordination

Policy and compliance understanding

Trouble ticket management

Technical support

Education

Bachelor's degree

Master's degree

Tools

APACS portals

NIPRNET

SIPRNET

API management

Job description

Apogee Engineering, LLC in Arlington, VA seeks an APACS Help Desk Coordinator to support the Foreign Clearance Program (FCP) and oversee the APACS Help Desk on-site at the Pentagon.

The role requires a US citizen with an active TS/SCI clearance and a Bachelor’s degree; ten years DoD experience with five in DoD is preferred. This full-time, on-site position is contingent on contract award.