APACS Help Desk Coordinator

Apogee Engineering, LLC; Arlington (VA); On-site; USD 130,000 - 170,000; Full time

Job summary

Apogee Engineering, LLC in Arlington, VA seeks an APACS Help Desk Coordinator to support the Foreign Clearance Program (FCP) and oversee the APACS Help Desk on-site at the Pentagon.

The role requires a US citizen with an active TS/SCI clearance and a Bachelor’s degree; ten years DoD experience with five in DoD is preferred. This full-time, on-site position is contingent on contract award.

Qualifications

• US citizen with an active Top Secret clearance and SCI eligibility.
• Bachelor's degree required; Master's degree preferred.
• Ten (10) years of experience in the respective technical/professional discipline; five (5) years of DoD experience.
• Location: Pentagon in Arlington, VA; on-site; contract award contingent.

Responsibilities

• Oversee the APACS Help Desk and program support for the Foreign Clearance Program (FCP).
• Provide/oversee on-site policy, administrative, and helpdesk support for NIPRNET and SIPRNET APACS portals.
• Manage help desk technicians, resolve user issues, and handle trouble tickets; perform system maintenance and updates, including API management.
• Coordinate with DISA and others to ensure server patches and upgrades with minimal user impact.
• Track requests for new capabilities and report to the Configuration Control Board (CCB).
• Implement CCB-approved system changes and develop software solutions for DoW FCP requirements.

Skills

Help desk coordination

Policy and compliance understanding

Trouble ticket management

Technical support

Education

Bachelor's degree

Master's degree

Tools

APACS portals

NIPRNET

SIPRNET

API management

Job description

Overview

Apogee has an exciting new opportunity for aAPACS Help Desk Coordinatorto support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support

The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.

This is a full-time, on-site position located at the Pentagon in Arlington, VA.

***This position is contingent upon contract award.***

Responsibilities

• In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
• Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
• Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
• Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
• Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
• Implement all CCB-approved system changes on a cycle approved by the CCB chair.
• Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance.

Qualifications

Minimum Experience:

Citizenship: Must be a US citizenClearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain itEducation: Bachelor's degreeYears of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Preferred Qualifications:

Clearance: TS/SCI

Education: Master's degreeYears of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information:Location:Located at thePentagon in Arlington, VAOn-site:This is a full-time on-site position

***This position is contingent upon contract award.***