APACS Help Desk Coordinator

Apogee; Arlington (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Apogee seeks an APACS Help Desk Coordinator to support the FCP at HQ USAF. You will oversee the APACS Help Desk, provide on-site policy, admin, and technical support for NIPRNET/SIPRNET APACS portals, and coordinate with DISA on patches.

Lead troubleshooting and ticket management while guiding subsystem changes per the CCB. Required are US citizenship and a TS clearance with SCI eligibility, plus a Bachelor's degree and 10 years of experience in the field, including DoD.

Qualifications

• Citizenship: US citizen
• Clearance: active Top Secret with SCI eligibility
• Education: Bachelor's degree
• Experience: ten years in relevant technical/professional discipline; five years DoD

Responsibilities

• Oversee APACS Help Desk and program support for FCP.
• Provide on-site policy, administrative, and helpdesk support for APACS portals.
• Supervise Help Desk technicians; manage trouble tickets and system updates.
• Coordinate with DISA for server patches with minimal end-user impact.
• Track requests for new capabilities and report to CCB.
• Implement CCB-approved changes and develop DoW/FCP solutions.

Skills

Help desk oversight

Technical support

Policy understanding

Education

Bachelor's degree

Master's degree

Tools

NIPRNET

SIPRNET

APACS portals

Job description

Overview

Apogee has an exciting new opportunity for a APACS Help Desk Coordinator to support Headquarters United States Air Force (HAF/A10). In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically, overseeing the APACS Help Desk and program support.

The HAF/A10 contract delivers technical, analytical, operational, programmatic, and planning subject-matter expertise to HAF/A10 and its component divisions to advance national security strategic plans, policies, concepts, and initiatives.

This is a full-time, on-site position located at the Pentagon in Arlington, VA.

• This position is contingent upon contract award.***

Responsibilities

• In this role, you provide comprehensive support to the Foreign Clearance Program (FCP) across a full range of policy, operational, and technical activities, specifically overseeing the APACS Help Desk and program support.
• Aircraft & Personnel Automated Clearance System (APACS) Support: Provide/oversee on-site policy, administrative, and helpdesk support for the NIPRNET and SIPRNET APACS portals.
• Overseeing work of Help Desk technicians resolving user issues, answering policy questions, and managing trouble tickets; conducting system maintenance & development, providing technical support for all application software updates (e.g., bug fixes, upgrades), and API management.
• Coordinate with DISA and appropriate others to ensure all server patches and upgrades are performed with minimal impact to end users.
• Track all requests for new capabilities and provide a consolidated list to the Configuration Control Board (CCB).
• Implement all CCB-approved system changes on a cycle approved by the CCB chair.
• Develop and implement software solutions to address emerging DoW FCP requirements and DoW compliance.

Qualifications

• Citizenship: Must be a US citizen
• Clearance: Must have an active Top Secret security clearance with SCI eligibility and be able to maintain it
• Education: Bachelor's degree
• Years of Experience: Ten (10) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Preferred Qualifications

• Clearance: TS/SCI
• Education: Master's degree
• Years of Experience: Eight (8) years of experience in the respective technical/professional discipline; to include five (5) years of DoD experience

Additional Information

• Location: Located at the Pentagon in Arlington, VA.
• On-site: This is a full-time on-site position
• This position is contingent upon contract award.***