Senior Support Engineering Lead - Americas

Ashby; United States; Remoto; USD 170.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Stock options

Family leave

Equipment budget

Education budget

Home office budget

Descrizione del lavoro

Ashby is seeking a Support Engineering Manager to lead a technically skilled team that resolves complex product issues, supports integrations, and informs product decisions with customer insights.

You will define scalable processes, mentor engineers, and partner with Engineering and Product to lift the support bar while moving fast and delivering pragmatic solutions.

This is a new function at Ashby, offering ownership, fast velocity, and high impact at scale.

Competenze

• Proven experience managing or mentoring a Technical Support Team in a B2B SaaS environment.
• Demonstrated ability to make high-quality decisions quickly with incomplete information.
• Background in software engineering, technical support engineering, DevOps, or similar technical roles.

Mansioni

• Lead and develop a team of Support Engineers focused on technical depth and customer impact.
• Define and improve escalation, triage, and support processes with Engineering and Product teams.
• Build scalable tools and workflows to diagnose and resolve complex issues involving integrations and analytics.

Conoscenze

Technical leadership

Cross-functional collaboration

Mentorship

Descrizione del lavoro

Ashby is seeking a Support Engineering Manager to lead a technically skilled team that resolves complex product issues, supports integrations, and informs product decisions with customer insights.

You will define scalable processes, mentor engineers, and partner with Engineering and Product to lift the support bar while moving fast and delivering pragmatic solutions.

This is a new function at Ashby, offering ownership, fast velocity, and high impact at scale.