APAC Customer Support Specialist - Remote & Growth Path

Kodland; United States; Remote; USD 9,100 - 11,000; Full time

Benefits offered by this job

Remote work

International team

Learning and training

Impact on edtech for kids

Job summary

Kodland is seeking a Customer Support Specialist to join a fully remote team supporting the APAC market. You will assist students and parents, handle refunds and subscriptions, and manage tickets to ensure a smooth customer experience.

The role offers a collaborative international environment and opportunities to grow into a team lead. Ideal candidates communicate clearly in English (C1/C2), have at least 6 months in customer support, and are comfortable with CRM systems.

Qualifications

• 6+ months of customer support experience.
• Advanced or native English (C1/C2).
• Hands-on CRM experience essential.
• A team player with strong interpersonal skills.
• Able to work remotely and independently in a fast-paced environment.
• Available to work 12:00–21:00 Sydney time (AEDT, GMT+11).

Responsibilities

• Respond to inquiries from parents and students by phone, email, and chat.
• Handle billing, subscriptions, refunds, and course information requests.
• Log and manage support tickets in CRM and internal tools.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain a helpful, solution-focused tone in all communications.
• Identify recurring issues and share insights to improve processes.

Skills

English fluency

Customer support experience

CRM experience

Team player

Tools

CRM software

Job description

Kodland is seeking a Customer Support Specialist to join a fully remote team supporting the APAC market. You will assist students and parents, handle refunds and subscriptions, and manage tickets to ensure a smooth customer experience.

The role offers a collaborative international environment and opportunities to grow into a team lead. Ideal candidates communicate clearly in English (C1/C2), have at least 6 months in customer support, and are comfortable with CRM systems.