APAC AI Developer Support Engineer

Polygon.io; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Massive is hiring a Developer Support Engineer, AI to serve developers across the APAC region. You will own a 23/5 coverage window, debug tricky integrations, and contribute to AI-powered tooling and docs.

This role focuses on supporting APAC markets with Massive APIs and SDKs while coordinating with the US team for handoffs. The ideal candidate will have 3+ years in developer support or related fields, strong REST API experience, and a passion for AI-assisted troubleshooting.

Qualifications

• 3+ years in developer support, software development, or related field.
• Experience with financial market data and APAC/Europe trading on US markets is a plus.
• Comfort with REST APIs and client-side integrations.
• Hands-on with a language used to build/consume REST APIs (Python/JS/Java).
• Knowledge of HTTP methods, auth mechanisms (API keys/OAuth).
• Experience using debugging tools (Postman, curl, browser dev tools).
• Experience using LLMs and AI tooling in technical workflows.
• Fluent English, strong communication skills.
• Ability to work across time zones independently and with teams.

Responsibilities

• Help developers across APAC integrate Massive's APIs and SDKs across support channels.
• Support customers building trading and market-data apps across APAC/Europe that trade on US markets.
• Utilize and help build AI/LLM-powered tools to triage, reproduce, and resolve issues.
• Provide reliable APAC business-hours coverage and handoff to US team.
• Diagnose and document root causes and workarounds for issues.
• Improve developer experience by identifying recurring pain points from API/SDK changes.
• Create and maintain developer-facing content: docs, tutorials, code samples.
• Keep sample repos healthy by updating dependencies and ensuring compatibility with latest APIs.
• Collaborate with regional teams to inform roadmap and translate feedback across regions.

Skills

APAC experience

REST APIs

Python

JavaScript/Node.js

AI tooling / LLMs

English fluency

Customer-focused support

Tools

Postman

curl

Browser DevTools

Job description

Massive is hiring a Developer Support Engineer, AI to serve developers across the APAC region. You will own a 23/5 coverage window, debug tricky integrations, and contribute to AI-powered tooling and docs.

This role focuses on supporting APAC markets with Massive APIs and SDKs while coordinating with the US team for handoffs. The ideal candidate will have 3+ years in developer support or related fields, strong REST API experience, and a passion for AI-assisted troubleshooting.