Remote APAC AI Developer Support Engineer for APIs

Massive; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plans

401(k)

Unlimited time off

Job summary

Massive is hiring a Developer Support Engineer, AI to serve our APAC developer community. You’ll be the go-to technical partner for integrating Massive APIs and SDKs, building AI-powered tooling, and ensuring responsive support during APAC hours.

You will own issues from report to resolution, write docs and samples, and collaborate with regional and US teams to improve tooling and developer experience.

Qualifications

• 3+ years in developer support, software development, or related field.
• Experience with financial market data or trading platforms is a plus.
• Professional fluency in written and spoken English; strong communication.

Responsibilities

• Help APAC developers integrate Massive APIs and SDKs across channels.
• Support trading and market-data apps by understanding data needs and latency.
• Build and use AI/LLM-powered tooling to triage and resolve issues.
• Provide reliable APAC business-hour coverage while coordinating with the US team.

Skills

3+ years experience

APAC experience

REST APIs

AI tooling

Documentation

English fluency

Developer support

Cross-timezone work

Auth & security

Job description

Massive is hiring a Developer Support Engineer, AI to serve our APAC developer community. You’ll be the go-to technical partner for integrating Massive APIs and SDKs, building AI-powered tooling, and ensuring responsive support during APAC hours.

You will own issues from report to resolution, write docs and samples, and collaborate with regional and US teams to improve tooling and developer experience.