AP Operations Supervisor

Apogee Architectural Metals; United States; Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer contribution and

Employee Stock Purchase Plan

Paid Time Off

Tuition Reimbursement

EAP

Wellness Program

Career progression

Job summary

Apogee Services Inc. in Bloomington, MN is seeking an Accounts Payable Operations Supervisor to oversee daily AP activities, including management of a third-party service provider responsible for invoice processing, GRNI, and exception management. You will act as the primary liaison between AP, business stakeholders and the vendor to ensure performance and internal controls.

The role partners with the Sr. AP Shared Services Manager to monitor performance, support governance, analyze KPI data,

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration or related field.
• 5+ years in Accounts Payable, P2P or shared services.
• Experience with outsourced operations or BPO relationships.
• Experience monitoring KPIs, SLAs and reporting metrics.
• Strong understanding of AP operations, three-way matching and internal controls.
• Proficiency with Excel and reporting tools.
• Strong verbal and written communication across levels.

Responsibilities

• Vendor & Operational Management: primary contact for AP MSP; coordinate with internal stakeholders and vendor leadership.
• AP Operations & GRNI Oversight: monitor performance, volumes, backlog, cycle times; support GRNI/reporting.
• Issue Resolution & Performance Management: assist with issue resolution and root-cause analysis.
• Reporting & Close Support: prepare KPI reports; support month-end close and intercompany reporting.
• Continuous Improvement: drive process enhancements, automation and standardization; track actions.

Skills

Analytical skills

Attention to detail

Excel proficiency

Communication skills

Education

Bachelor's degree in Accounting/Finance/Business

Equivalent combination of education and experience

Tools

Microsoft Excel

ERP systems (SAP, Epicor, MS Dynamics)

Reporting tools

Job description

Position Summary

Apogee Services Inc. The Accounts Payable Operations Supervisor supports the day-to-day oversight of operational activities within the Accounts Payable function, including management of a third-party service provider (BPO) responsible for invoice processing, invoice exception identification and Goods Received Not Invoiced (GRNI) activities. This role serves as a key liaison between Accounts Payable, business stakeholders and the service provider to help ensure operational performance, service level commitments and internal control requirements are met. Working closely with the Sr. AP Shared Services Manager, this position monitors operational performance, supports vendor governance activities, assists with issue resolution, prepares performance reporting and contributes to continuous improvement initiatives. Success in this role requires strong analytical skills, attention to detail and the ability to collaborate effectively across the organization.

Responsibilities

• Vendor & Operational Management: Serve as the primary day-to-day contact for the Accounts Payable managed services provider. Coordinate communications between internal stakeholders and vendor leadership. Support operational and governance meetings. Monitor vendor performance against established SLAs and KPIs. Escalate significant operational concerns to AP leadership.
• AP Operations & GRNI Oversight: Monitor operational performance, including processing volumes, productivity, backlog and cycle times. Support GRNI monitoring, reporting and resolution activities. Monitor invoice exception trends and coordinate with AP Analysts on recurring issues. Identify operational risks and support corrective actions. Support oversight of additional Accounts Payable processes and functions as assigned.
• Issue Resolution & Performance Management: Support resolution of invoice processing, GRNI and operational workflow issues. Coordinate with AP Analysts, business stakeholders and the service provider to address process issues. Escalate recurring or significant issues requiring management intervention. Support root-cause analysis and development of sustainable solutions.
• Reporting & Close Support: Prepare operational reporting, KPI analysis and performance summaries. Support vendor performance reviews and governance activities. Maintain AP accrual reporting and required intercompany reporting. Coordinate with Corporate and Segment Controllers to support month-end close and reporting requirements.
• Continuous Improvement: Support initiatives to improve AP operational performance and efficiency. Participate in implementation of process enhancements, automation and standardization efforts. Track improvement actions and monitor results. Recommend opportunities to improve service delivery and close-related activities. Perform other duties as assigned.

Education & Experience

• Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services or related operational finance functions.
• Experience supporting or overseeing outsourced operations, managed services providers or third-party service delivery relationships.
• Experience monitoring operational performance through KPIs, SLAs and reporting metrics.
• Strong understanding of Accounts Payable operations, procure-to-pay processes, three-way matching and internal controls.
• Demonstrated analytical, problem-solving and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.
• Strong verbal and written communication skills with the ability to collaborate across organizational levels.

Preferred Qualifications

• Experience working with Accounts Payable outsourced service providers or BPO environments.
• Experience supporting month-end close, AP accruals or related accounting processes.
• Experience with ERP systems such as SAP, Epicor, Microsoft Dynamics or similar platforms.
• Experience supporting process improvement, automation or shared services transformation initiatives.

Salary Range

$70,000 - $85,000

Work Environment

This position is located at our corporate headquarters in Bloomington, Minnesota. Work is “hybrid” and defined by the Sr. AP Shared Services Manager. The core working hours are from 8 am – 5 pm.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer matchPaid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Equal Opportunity Employer

Apogee and our brands are an Equal Opportunity Employer. By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value.

Apogee Enterprises, Inc. and our brands are equal opportunity employers. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.

Company Overview

Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets.

Apogee Enterprises, Inc. and our brands are equal opportunity employers. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other characteristic protected by state or federal law.