AP Automation Implementation Specialist

Confidential Jobs; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Confidential Jobs is seeking a dynamic Implementation and Support Associate in the United States to drive the implementation of the Accounts Payable Automation feature. The role requires deep expertise in Salesforce administration, overseeing customer onboarding, and delivering training sessions. Successful applicants will possess a Bachelor's degree or substantial experience in accounting, alongside strong communication and troubleshooting skills. This position plays a critical role in further enhancing product development and customer satisfaction.

Qualifications

• In-depth knowledge of Accounts Payable processes and automation best practices.
• Experience supporting customers with troubleshooting and technical guidance.
• Ability to manage customer software onboarding projects independently.

Responsibilities

• Drive implementation and adoption of the Accounts Payable Automation feature.
• Conduct in-depth product training sessions for new customers.
• Provide support through online case management and meetings.
• Serve as a subject matter expert and provide customer feedback.
• Troubleshoot technical issues and escalate complex problems.

Skills

Salesforce Experience

Communication skills

Customer relationship skills

Analytical skills

Problem-solving skills

Education

Bachelor’s degree or 4+ years of experience in accounting

Job description

Confidential Jobs is seeking a dynamic Implementation and Support Associate in the United States to drive the implementation of the Accounts Payable Automation feature. The role requires deep expertise in Salesforce administration, overseeing customer onboarding, and delivering training sessions. Successful applicants will possess a Bachelor's degree or substantial experience in accounting, alongside strong communication and troubleshooting skills. This position plays a critical role in further enhancing product development and customer satisfaction.