AOG Customer Resolution Specialist – Contract

Satair Group; Herndon (VA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Satair Group is hiring a Customer Resolution Specialist (AOG) in Herndon, VA. This role requires managing AOG customer orders and collaborating with various teams to ensure timely resolutions.

The successful candidate will have a Bachelor's degree and 3+ years of customer service experience preferably in aviation or logistics. Responsibilities include communicating with customers and leading AOG meetings. A rotating shift schedule is essential.

Qualifications

• 3+ years in customer service within a fast-paced environment.
• Experience in aviation or military support environment preferred.
• Ability to work all shifts on a rotating schedule.

Responsibilities

• Manage AOG customer orders in CRM tool and ERP system.
• Communicate with customers to provide order status.
• Lead daily AOG meetings with cross-functional teams.

Skills

Customer service experience

Problem solving

Critical judgment

Communication

Education

Bachelor's Degree or equivalent work experience

Tools

Google Suite

CRM tool (Freshdesk)

ERP system

Job description

Satair Group is hiring a Customer Resolution Specialist (AOG) in Herndon, VA. This role requires managing AOG customer orders and collaborating with various teams to ensure timely resolutions.

The successful candidate will have a Bachelor's degree and 3+ years of customer service experience preferably in aviation or logistics. Responsibilities include communicating with customers and leading AOG meetings. A rotating shift schedule is essential.