AOG Customer Experience Specialist

Honeywell Aerospace US LLC; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Education assistance

Parental leave

Paid holidays

Job summary

Honeywell Aerospace in Phoenix, AZ, seeks an Experienced Customer Experience Professional to support Aircraft on Ground (AOG) customers. You will respond to urgent needs, manage service cases, and coordinate across logistics, warranty, and engineering to resolve issues quickly.

Onsite training is followed by a hybrid schedule. You will use CRM and ERP tools to ensure accurate case updates, billing support, and timely order status communication while striving for high customer satisfaction.

Qualifications

• Minimum 2 years of experience in customer support, service, or call center role.
• Experience with CRM or case management platforms.
• Strong multitasking, organization, and follow-through skills.

Responsibilities

• Manage inbound AOG customer inquiries through phone, email, and digital portals.
• Research and resolve customer issues, ensuring timely and accurate responses.
• Provide updates on order status, delivery timelines, and case progress.
• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination.
• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests.

Skills

Customer service

CRM systems

Problem solving

Cross-functional collaboration

Communication

Tools

Salesforce

SAP

ERP

Telephony platforms

Job description

Honeywell Aerospace in Phoenix, AZ, seeks an Experienced Customer Experience Professional to support Aircraft on Ground (AOG) customers. You will respond to urgent needs, manage service cases, and coordinate across logistics, warranty, and engineering to resolve issues quickly.

Onsite training is followed by a hybrid schedule. You will use CRM and ERP tools to ensure accurate case updates, billing support, and timely order status communication while striving for high customer satisfaction.