Experienced Customer Experience Professional

Honeywell Aerospace US LLC; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Education assistance

Parental leave

Paid holidays

Job summary

Honeywell Aerospace in Phoenix, AZ, seeks an Experienced Customer Experience Professional to support Aircraft on Ground (AOG) customers. You will respond to urgent needs, manage service cases, and coordinate across logistics, warranty, and engineering to resolve issues quickly.

Onsite training is followed by a hybrid schedule. You will use CRM and ERP tools to ensure accurate case updates, billing support, and timely order status communication while striving for high customer satisfaction.

Qualifications

• Minimum 2 years of experience in customer support, service, or call center role.
• Experience with CRM or case management platforms.
• Strong multitasking, organization, and follow-through skills.

Responsibilities

• Manage inbound AOG customer inquiries through phone, email, and digital portals.
• Research and resolve customer issues, ensuring timely and accurate responses.
• Provide updates on order status, delivery timelines, and case progress.
• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination.
• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests.

Skills

Customer service

CRM systems

Problem solving

Cross-functional collaboration

Communication

Tools

Salesforce

SAP

ERP

Telephony platforms

Job description

About Honeywell Aerospace

Join us in shaping the future of aerospace innovation in Arizona! Honeywell Aerospace, headquartered in Phoenix, is a global leader in aviation technology and industrial innovation. With a legacy of engineering excellence, Honeywell designs and manufactures advanced solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide.

Role Overview

As an Experienced Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross-functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.

Training will be held Monday-Friday, 8:00am-5:00pm for the first 90 days. After the training period, this role will move to Monday-Friday 11am to 7pm or 10am to 6pm shift.

Responsibilities

• Manage inbound AOG customer inquiries through phone, email, and digital portals
• Research and resolve customer issues, ensuring timely and accurate responses
• Provide updates on order status, delivery timelines, and case progress
• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination
• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests
• Support continuous improvement by sharing customer feedback and raising recurring issues
• Ensure accurate documentation, billing support, warranty checks, and waybill tracking
• Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfaction

Qualifications

YOU MUST HAVE

• Minimum 2 years of experience in customer support, service, or call center role.

WE VALUE

• Ability to communicate clearly and professionally in urgent and complex situations.
• Experience using CRM or case management platforms.
• Strong multitasking, organization, and follow-through skills.
• Problem-solving abilities in time-sensitive or high-pressure environments.
• Team-oriented mindset and willingness to collaborate across functions.
• Strong verbal and written communication skills.
• Experience with systems such as Salesforce, SAP, ERP, or telephony platforms (preferred).

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

BENEFITS OF WORKING FOR HONEYWELL AEROSPACE

Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:

• Employer-subsidized medical, dental, vision and life insurance
• Short-term and long-term disability coverage
• 401(k) match, flexible spending accounts and health savings accounts
• Employee assistance program and educational assistance
• Parental leave and 12 paid holidays
• Paid time off for vacation, personal and sick time

Explore your benefits: https://honeywellaerospacebenefits.com/

ABOUT HONEYWELL AEROSPACE

Join a company that is reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that is rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.

Every horizon. Every mission. Every day.

ABOUT THE BUSINESS UNIT

CORPORATE

CONTROL SYSTEMS

ELECTRONIC SOLUTIONS

ENGINES & POWER SYSTEMS

Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space. We operate through three business areas:

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms - bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 10-Oct-2026.