Anti-Money Laundering Analyst

Dexian; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Dexian in Atlanta is seeking a Front Line Specialist for the Call Center to perform full transaction reviews for fraud and risk assessment. The role involves first-party and third-party fraud reviews, ATO risk, and determining fund release or hold per risk policies.

You will analyze customer data, financial patterns, and transaction details, provide empathetic service, and collaborate with cross-functional teams.

Qualifications

• 2+ years of risk management or financial call center experience.
• Strong understanding of fraud, transaction risk and ATO concepts.
• Bachelor's degree in finance, risk management, accounting or related field is a plus.

Responsibilities

• Complete 20+ inbound calls daily addressing complex risk-based questions for payment merchants.
• Review merchant cases to release funds held for fraud or financial concerns and assist with chargebacks.
• Provide empathetic, world-class customer service while enforcing risk policies.
• Analyze customer information, financial patterns and transaction data to identify fraud and risk trends.
• Document processes with accurate records and collaborate with cross-functional teams to resolve issues.
• Stay current with industry trends and adapt to new fraud-detection techniques.

Skills

Fraud awareness

Risk analysis

Customer service

De-escalation

Attention to detail

Multitasking

Communication

Education

Bachelor's degree in finance or related

Tools

G-Suite

Job description

Front Line Specialist Call Team, Call Center Front offce

Full Transaction review for Fraud

Candidate should know fraud and Transaction Risk

First Party Fraud, 3rd Party Fruad and ATO risk review for fund release or Funds on Hold.

KYC KYB is ok but need more experience with front line Fraud review as referenced above.

A bachelor's degree in finance, risk management, accounting or related field a plus.

Interview Process

20 minute interview - Q&A about prior roles and experience

Training & Nesting

Monday through Friday 8am to 4pm or 9am to 6pm ET

Onsite 5 days a week for the first 90 days

Please NOTE - Parking is NOT reimbursed.

Production Schedules: (Candidate Must be on with any schedule)

Dexian does NOT determine your schedule. Client will determine your schedule

Must be able to work any 5 day schedule Monday through Sunday

They also must be able to work Saturday or Sunday

Any 8-hour Shift between 7am – 10pm EST

3 days per week in office once in Production

Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants

Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes.

Provide world-class customer service through empathy during complex and escalated customer issues

Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.

Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.

Understand standard operating procedures and operate within the established guidelines to mitigate risk.

Document processes and procedures and maintain accurate and detailed records of all transactions

Represent Client's brand and provide top‑notch service while balancing customer empathy with risk policies.

Collaborate effectively with cross‑functional teams to resolve customer‑related issues.

Identify areas of improvement and propose changes to optimize processes and technology.

Stay up‑to‑date with industry trends and data knowledge to identify new fraud and risk pattern.

2+ years of relevant experience in risk management and/or financial or related call center work experience.

Strong understanding of customer service and customer empathy.

Proven ability to deescalate customers and effectively handle difficult situations.

Strong work ethic and efficiency skills via inbound phone queues.

Ability to prioritize tasks to meet SLAs and other performance metrics.

Strong analytical and critical thinking skills with attention to detail.

Strong organizational skills and the ability to manage multiple tasks.

Strong work ethic with high integrity and ethics.

Effective collaboration and teamwork skills.

Willingness to learn and adapt to new technologies and processes.

Ability to navigate between multiple systems and tools while helping the merchants in the moment.

Proficient with G‑Suite and other relevant software.