Frontline Fraud & AML Risk Analyst

Dexian; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Dexian in Atlanta is seeking a Front Line Specialist for the Call Center to perform full transaction reviews for fraud and risk assessment. The role involves first-party and third-party fraud reviews, ATO risk, and determining fund release or hold per risk policies.

You will analyze customer data, financial patterns, and transaction details, provide empathetic service, and collaborate with cross-functional teams.

Qualifications

• 2+ years of risk management or financial call center experience.
• Strong understanding of fraud, transaction risk and ATO concepts.
• Bachelor's degree in finance, risk management, accounting or related field is a plus.

Responsibilities

• Complete 20+ inbound calls daily addressing complex risk-based questions for payment merchants.
• Review merchant cases to release funds held for fraud or financial concerns and assist with chargebacks.
• Provide empathetic, world-class customer service while enforcing risk policies.
• Analyze customer information, financial patterns and transaction data to identify fraud and risk trends.
• Document processes with accurate records and collaborate with cross-functional teams to resolve issues.
• Stay current with industry trends and adapt to new fraud-detection techniques.

Skills

Fraud awareness

Risk analysis

Customer service

De-escalation

Attention to detail

Multitasking

Communication

Education

Bachelor's degree in finance or related

Tools

G-Suite

Job description

Dexian in Atlanta is seeking a Front Line Specialist for the Call Center to perform full transaction reviews for fraud and risk assessment. The role involves first-party and third-party fraud reviews, ATO risk, and determining fund release or hold per risk policies.

You will analyze customer data, financial patterns, and transaction details, provide empathetic service, and collaborate with cross-functional teams.