Annuity Policy Services Specialist

Unified Life Insurance; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Unified Life Insurance is seeking a Policy Service Representative in Indianapolis to handle service transactions for in-force annuity contracts and respond to client inquiries. The role involves researching and processing complex requests, communicating with agents, beneficiaries, trustees, and attorneys via multiple channels.

Key duties include reviewing withdrawals, 1035 exchanges, ownership changes, and annuitization queries, plus handling death claim distributions and related tax reporting

Qualifications

• Prefers Associate’s degree in Business or equivalent training or experience.
• 1-3 years’ experience in life insurance and/or annuities.
• Ability to learn quickly and understand complex systems.
• Organized, detail-oriented, and able to multi-task. Strong communication skills, including oral and written skills.
• Strong understanding of insurance and ability to analyze and understand tax income applications.

Responsibilities

• Reviews and processes incoming annuity policy service requests, including withdrawals, 1035 exchanges, beneficiary/ownership changes, and questions on contract provisions.
• Reviews, analyzes, and processes death claim distributions and responds to contract owners for inquiries via phone, fax, email, or written correspondence.
• Calculates taxable implications of financial transactions and supports reporting to comply with state and federal regulations; verifies forms 1099 or 5498 as needed.

Skills

Strong communication

Multi-tasking

Organizational skills

Attention to detail

Time management

Proficient with MS Word & Excel

Education

Associate’s degree in Business or equivalent training

Tools

MS Word

Excel

Job description

Unified Life Insurance is seeking a Policy Service Representative in Indianapolis to handle service transactions for in-force annuity contracts and respond to client inquiries. The role involves researching and processing complex requests, communicating with agents, beneficiaries, trustees, and attorneys via multiple channels.

Key duties include reviewing withdrawals, 1035 exchanges, ownership changes, and annuitization queries, plus handling death claim distributions and related tax reporting