Animal Shelter Desk Clerk

City of Idaho Falls; United States; On-site; USD 22,000 - 23,000; Part time

Job summary

City of Idaho Falls is seeking a part-time Animal Shelter Front Desk Clerk to provide welcoming customer service at the shelter. You will perform receptionist tasks, process adoptions, intakes, and payments, and assist with basic animal welfare support.

The role requires a high school diploma with biology/office background, ability to learn quickly, and effective communication with the public. Ideal for organized individuals with clerical experience in an animal-related setting.

Qualifications

• Graduation from high school with course background in biology, office practices and skills, or equivalent.
• Some clerical experience; animal-related work preferred.
• Equivalent combination of education and experience.

Responsibilities

• Greet and assist customers including adoptions, reclaim, owner surrenders, and intake of stray animals; handle payments and licenses.
• Provide customer service to walk-in clients and over the phone; assist rescue groups; manage money receipts.
• Maintain a clean reception area and bathroom; assist kennel staff with animal care.
• Perform other duties as assigned.

Skills

Interpersonal communication

Telephone etiquette

Clerical skills

PC data entry

Education

High school diploma with biology/background

Tools

MS Word

MS Excel

Job description

Be a part of a dynamic team whose common goal is to make a difference in our community. It is amazing to know that by being a part of the City of Idaho Falls team, you would be doing important work for our community that affects people’s lives. Every day brings new challenges and rewards!

The Idaho Falls Animal Shelter is accepting applications for the position of Animal Shelter Front Desk Clerk. This part-time position performs a variety of entry-level receptionist and clerical duties as required to maintain and expedite the functioning of the Animal Shelter.

This is a part-time position, and is not benefits-eligible

Essential Functions:

• Greet and take care of customers, including adoptions, reclaims, owner surrenders, intake of stray animals, animals brought in for cremation, lost and found, selling licenses, inserting microchips into animals, intake of trapped animals; perform related filing and clerical work.
• Provide customer service with walk in customers and over the telephone; work with and assist rescue organizations; receive and receipt money paid by animal owners; assist kennel officer as needed.
• Maintain a clean reception area and bathroom.
• Assist in Kennel cleaning and animal care.
• Other duties as assigned.

Minimum Qualifications:

• A. Graduation from high school with course background in biology, office practices and skills, or an equivalent AND B. Some experience performing clerical duties; work experience in a setting with animals preferred.
• C. An equivalent combination of education and experience.
• Working knowledge of interpersonal communication skills and telephone etiquette; standard office equipment operation; clerical procedures and methods related to filing and documenting; English composition, spelling, grammar, punctuation; and working knowledge of PC data entry and retrieval; knowledge of basic biology and medical terminology; various software applications, including MS Word, Excel, etc.
• Ability to learn quickly and to adapt to a variety of changing situations; ability to operate standard office equipment efficiently; ability to communicate effectively, verbally and in writing; ability to develop effective working relationships with supervisor, fellow employees and the general public.
• Ability to work with animals and general animal care experience helpful.
• Ability to communicate effectively in a firm and courteous manner with irate and emotional pet owners and the public.

Work Environment:

Tasks require a variety of physical activities not generally involving muscular strain. Physical demands may occur in activities related to walking, standing, stooping, sitting, reaching, etc. Talking, hearing and seeing required in the daily performance of job duties. Occasional exposure to environmental and work hazards resulting from working in an animal shelter.

Pay Range:

$16.00 - $17.00

Join a team that’s shaping one of the best places to live and work in the country. As the largest city in eastern Idaho—and consistently recognized for job growth and livability, the City of Idaho Falls offers a dynamic and rewarding work environment. Our employees enjoy meaningful public service careers across 11 departments, including parks and recreation, utilities, public safety, and more. We offer competitive pay, generous benefits, and retirement through the Public Employee Retirement System of Idaho (PERSI). With a strong community spirit, beautiful natural surroundings, and year-round recreational and cultural activities, Idaho Falls is more than a workplace—it’s a place to grow, thrive, and make a difference.