Animal Pharmacy Customer Service Call Center Agent

Jobtailor

Swedesboro (NJ)

Hybrid

USD 38,000 - 52,000

Full time

8 days ago

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Job summary

Jobtailor in Swedesboro, NJ is seeking a Pharmacy Technician to deliver exceptional customer service, manage prescription data across systems, and enter prescriptions efficiently. Training is provided in New Jersey with subsequent remote work after the training period.

The role requires license eligibility in New Jersey, experience in data entry and high-volume calls, strong attention to detail, and excellent communication.

Qualifications

Possess or obtain a New Jersey Pharmacy Technician License; training is provided.
Experience in data entry and multitasking.
Experience handling 60+ high-volume inbound calls per day.
Previous call center experience or high-volume call environment.
Strong attention to detail and adherence to procedures.
Effective and persuasive communication.
Proficient with computers, including Office and Internet.
Strong math skills.
High school diploma or equivalent required.
Live within commuting distance of Swedesboro, NJ.
Must meet performance metrics.
Able to work Mon-Fri and Saturdays.

Responsibilities

Deliver exceptional customer service
Navigate patient and prescriber profiles across multiple systems
Enter prescriptions into company systems
Handle inbound, outbound, and written customer interactions through email, phone, SMS, chat, and mailed prescriptions
Work independently and collaborate with team members
Engage with team members across pharmacy and fulfillment facilities
Answer more than 60 high-volume calls per day
Assist customers for approximately 90% of the workday
Complete six weeks of paid in-classroom training at the Swedesboro, New Jersey campus
Work remotely after training, except for meetings

Skills

Data entry

Multitasking

High-volume call handling

Effective communication

Attention to detail

Call center experience

Professional computer experience

Math skills

Education

New Jersey Pharmacy Technician License

High school diploma or equivalent

Tools

Office Software

Internet Navigation

Job description

Deliver exceptional customer service
Navigate patient and prescriber profiles across multiple systems
Enter prescriptions into company systems
Handle inbound, outbound, and written customer interactions through email, phone, SMS, chat, and mailed prescriptions
Work independently and collaborate with team members
Engage with team members across pharmacy and fulfillment facilities
Answer more than 60 high-volume calls per day
Assist customers for approximately 90% of the workday
Complete six weeks of paid in-classroom training at the Swedesboro, New Jersey campus
Work remotely after training, except for meetings

Requirements

Possess or be able to acquire a New Jersey Pharmacy Technician License; training is provided
Experience in data entry and multitasking
Experience handling high-volume inbound calls, 60 or more per day
Previous call center experience or experience in a high-volume call environment
Strong attention to detail and commitment to following procedures
Effective and persuasive communication
Professional computer experience, including Office and Internet
Strong math skills
High school graduate or equivalent required
Live within a commutable distance of Swedesboro, New Jersey
Must meet performance metrics
Able to work the stated Monday-Friday and Saturday schedule

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and attention to detail. Proficient in data entry and managing high-volume calls while adhering to procedures and performance metrics.

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