Account Coordinator

Jobtailor; Florham Park (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an experienced Pharmacy Operations Specialist to support program delivery, coordinate cross-functional teams, and ensure KPI achievement across multiple pharma projects. You will manage timelines, onboarding, and documentation while collaborating with leadership and external partners.

The role emphasizes data tracking, security reviews, and adherence to HIPAA and company policies, with opportunities to travel and support during varied business hours.

Qualifications

• Must be registered with NJ Board of Pharmacy as a Pharmacy Technician
• Must complete ASPN Pharmacies New Jersey Policies and Procedures: Assessment
• Remote workers must be registered as Pharmacy Technician with home state board and office state board
• High school diploma or GED equivalent required
• 5+ years of relatable pharmaceutical experience
• 1–2 years in account management, customer service, or sales

Responsibilities

• Support the operational aspects of assigned programs
• Lead and execute operational meetings
• Develop project goals and timelines
• Assist with executing new programs for pharmacy and pharmaceutical manufacturer customers
• Assist with end-to-end operational management procedures
• Onboard new pharmacy members for assigned projects
• Manage assigned project and task deadlines
• Collaborate with leadership on assigned programs
• Lead and support data touch point meetings and trackers
• Track approved data component changes within manufacturer and pharmacy partner agreements
• Assist with pharmacy partner IT security reviews and coordinate responses with technology, security, and compliance resources
• Assist with business reviews, reporting, and agendas
• Create and maintain business rules for assigned programs
• Review trending data for quality and compliance
• Review client dashboards to ensure KPIs are met
• Profile pharmacies for inclusion in select programs
• Coordinate deliverables for manufacturer partners with internal and external stakeholders
• Create and update program trackers
• Adhere to physical, administrative, and technical safeguards
• Comply with company policies, HIPAA, and applicable procedures
• Maintain attendance, schedule adherence, professional demeanor, and accountability
• Work outside core business hours when required
• Travel when required
• Perform other duties as assigned

Skills

Verbal Communication Skills

Written Communication Skills

Organizational Skills

Problem-Solving Skills

Professional Demeanor

Education

High school diploma or GED

Bachelor’s degree in marketing or business or equivalent practical experience

Tools

Excel Proficiency

Access Proficiency

Job description

• Support the operational aspects of assigned programs
• Lead and execute operational meetings
• Develop project goals and timelines
• Assist with executing new programs for pharmacy and pharmaceutical manufacturer customers
• Assist with end-to-end operational management procedures
• Onboard new pharmacy members for assigned projects
• Manage assigned project and task deadlines
• Collaborate with leadership on assigned programs
• Lead and support data touch point meetings and trackers
• Track approved data component changes within manufacturer and pharmacy partner agreements
• Assist with pharmacy partner IT security reviews and coordinate responses with technology, security, and compliance resources
• Assist with business reviews, reporting, and agendas
• Create and maintain business rules for assigned programs
• Review trending data for quality and compliance
• Review client dashboards to ensure KPIs are met
• Profile pharmacies for inclusion in select programs
• Coordinate deliverables for manufacturer partners with internal and external stakeholders
• Create and update program trackers
• Adhere to physical, administrative, and technical safeguards
• Comply with company policies, HIPAA, and applicable procedures
• Maintain attendance, schedule adherence, professional demeanor, and accountability
• Work outside core business hours when required
• Travel when required
• Perform other duties as assigned

Requirements

• New Jersey Office ONLY: Must be registered with the State of New Jersey Board of Pharmacy as a Pharmacy Technician
• Must successfully complete the ASPN Pharmacies New Jersey Policies and Procedures: Assessment
• Nevada Office ONLY: Must have Nevada Pharmacy Technician License
• Arizona Office ONLY: Pharmacy Technician License (requires national certification by PTCB or ExCPT), or Technician Trainee License issued by the Arizona State Board of Pharmacy
• Pennsylvania Office ONLY: Must have Pennsylvania Pharmacy Technician License
• Remote Workers: Must be registered as a Pharmacy Technician with both their home state Board of Pharmacy and the Board of Pharmacy in the state where their assigned office is located
• High school diploma or GED equivalent required
• 5+ yrs. relatable experience in the pharmaceutical/pharmacy experience required
• 1–2 years of experience in a related role like account management, customer service, or sales is required
• Excellent organizational and problem-solving skills
• Stellar verbal and written communication skills
• Proficient in Excel and Access
• Professional demeanor and courteous attitude at all levels
• Reliable and consistent attendance and schedule adherence required
• Bachelor’s degree in marketing or business or equivalent practical experience preferred

Core Competencies

Demonstrates expertise in operational management within the pharmaceutical sector, including project coordination, compliance with HIPAA, and effective communication with stakeholders. Proficient in data tracking and analysis to ensure quality and adherence to key performance indicators.

Highest-signal resume keywords

• Pharmacy Technician License
• Operational Management
• Data Tracking and Analysis
• Project Coordination
• Customer Service Experience

Hard Skills

• Operational Management Procedures
• Project Goals Development
• Data Component Tracking
• KPI Review
• Business Rules Creation
• Excel Proficiency
• Access Proficiency

Soft Skills

• Organizational Skills
• Problem-Solving Skills
• Verbal Communication Skills
• Written Communication Skills
• Professional Demeanor

Certifications & Qualifications

• Pharmacy Technician Certification
• ASPN Policies and Procedures Assessment

Industry Keywords

• Pharmaceutical Experience
• HIPAA Compliance
• Pharmacy Partner IT Security
• Client Dashboards
• Stakeholder Coordination