Animal Education & Guest Experience Ambassador

SeaWorld Parks & Entertainment, Inc.; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free park admission

Discounts on park admission tickets (f

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and give-ays

Job summary

SeaWorld Parks & Entertainment, Inc. is seeking Ambassadors to represent the park with enthusiasm and a commitment to quality. You will interact with guests, provide animal and park information, and perform engaging animal presentations at exhibits.

Responsibilities include guiding tours, assisting with logistics, and educating guests while ensuring safety and professionalism. Prior mic work, crowd interaction, and fitness for varied weather are required.

Qualifications

• Must demonstrate high quality guest service skills.
• Strong verbal communication skills and comfortable talking on a microphone.
• Strong interpretation and storytelling experience.
• Ability to complete all required trainings within established timelines.

Responsibilities

• Enthusiastically represents SeaWorld by displaying a positive attitude and commitment to quality throughout all aspects of the job.
• Initiate interactions with guests to proactively provide animal and park information.
• Conduct informative and engaging animal presentations on microphone at animal exhibits.
• Facilitate guided, behind-the-scenes tours for public guests and private groups, including VIP guests and consumer events.
• Assist with operational logistics, such as tour set-up, check in, seat saving, and tour breakdown.
• Operate candy distribution locations and other operational needs during events.
• Organize, inventory, and prepare materials for educational experiences.
• Serve as education concierge for various cash register positions (cash handling training required).
• Ensure safety of guests at animal exhibits and behind the scenes.
• Maintain professional quality standards with guest interactions in high-stress times.
• Communicate professionally and effectively with Ambassadors, Vendors, and guests.
• Perform other duties as assigned.

Skills

Guest service

Verbal communication

Public speaking

Storytelling

Education

High School diploma or equivalent

College coursework preferred

Job description

SeaWorld Parks & Entertainment, Inc. is seeking Ambassadors to represent the park with enthusiasm and a commitment to quality. You will interact with guests, provide animal and park information, and perform engaging animal presentations at exhibits.

Responsibilities include guiding tours, assisting with logistics, and educating guests while ensuring safety and professionalism. Prior mic work, crowd interaction, and fitness for varied weather are required.