Ancillary Scheduler - Brandon

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Student loan repayment, tuition Reimb.

Retirement savings

Paid paternity leave & fertility

Back up elder and childcare

Pet insurance

PTO/Holidays, and more

Job summary

Orlando Health, Inc. is seeking an Ancillary Scheduling, Registration, Patient Charge Specialist for the Outpatient Rehab team in Brandon, FL. You will greet patients, schedule appointments, collect copayments, and deliver friendly customer service in a orthopedic and sports rehabilitation clinic.

The role requires strong communication and basic computer skills, with Monday–Friday, 8:00 AM–5:00 PM shifts. Healthcare experience is a plus but not required.

Qualifications

• High school diploma or equivalent required.
• Two years in financial, business office, or customer service environment.
• Computer knowledge required.

Responsibilities

• Pre-register, register and schedule patient appointments.
• Greet patients and provide excellent customer service.
• Collect copayments and verify demographics and insurance information.
• Input patient data into hospital systems accurately.
• Communicate benefits, copays and authorizations to patients.
• Coordinate with clinical staff to manage patient flow.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

Position Summary

Ancillary Scheduling, Registration, Patient Charge Specialist | Outpatient Rehab

Address of Practice: 611 W. Lumsden Rd, Brandon, FL

Department: Orlando Health Ambulatory - Outpatient Rehab

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Title: Ancillary Scheduling, Registration, Patient Charge Specialist

About the Role

Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation. Healthcare experience is a plus, but not required. If you're organized, personable, and enjoy working with people, we'd love to hear from you!

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance
• Student loan repayment, tuition reimbursement, & FREE college education programs
• Retirement savings
• Paid paternity leave & fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays, and more for full time and part time employees!

About Orlando Health

Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
• Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
• Responsible for reviewing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications

• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Experience

• Two (2) years' experience in financial, business office, or customer service environment required.
• Computer knowledge necessary.