Ancillary Scheduler - Brandon

Orlando Health, Inc.; Rio Vista (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Orlando Health, Inc. in Brandon, FL is seeking an Ancillary Scheduling, Registration, and Patient Charge Specialist for the Outpatient Rehab department.

The role focuses on pre-registration, scheduling, collecting copayments, and delivering courteous, patient-centered service in a Orthopedics and sports rehab setting. Responsibilities include handling multiple appointments, verifying benefits, entering data into hospital systems, and acting as a liaison between patients and clinical staff.

Qualifications

• Must have high school education or equivalent.
• Two years of experience in financial, business office, or customer service.
• Computer knowledge is necessary.

Responsibilities

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages additions and cancellations of patient appointments.
• Inputs patient/demographic and financial information into hospital systems.
• Verifies benefits and obtains necessary authorizations.
• Communicates schedule changes to staff and patients.
• Responsible for entry of patient charges.
• Acts as liaison between provider and patient to explain insurance benefits and co-pays.
• Communicates arrival time, location, and duration to patients.
• Checks in and checks out patients.

Skills

Reading/Writing

Verbal Communication

Mathematical Skills

Reasoning

Education

High school diploma

Tools

Computer basics

Job description

Position Summary

We’re Hiring: Ancillary Scheduling, Registration, Patient Charge Specialist | Outpatient Rehab

Address of Practice: 611 W. Lumsden Rd, Brandon, FL

Department: Orlando Health Ambulatory - Outpatient Rehab

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8:00 AM - 5:00 PM

Title: Ancillary Scheduling, Registration, Patient Charge Specialist

About the Role

Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation.

Healthcare experience is a plus, but not required. If you’re organized, personable, and enjoy working with people, we’d love to hear from you!

All Inclusive Benefits (Start Day One)

• Health/Dental/Vision/Life Insurance
• Student loan repayment, tuition reimbursement, & FREE college education programs
• Retirement savings
• Paid paternity leave & fertility benefits
• Back up elder and childcare
• Pet insurance
• PTO/Holidays, and more for full time and part time employees!

About Orlando Health

Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential.

Essential Functions

• Effective pre-registration, registration and scheduling of multiple patient appointments.
• Manages the multiple additions and cancellations of patient appointments.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
• Contacts appropriate paye rs/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
• Consi stently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
• Responsible for entry of patient charges.
• Acts as a liaison between the provider and patient to explain insurance b enefits, co-pays, deductibles, and self pay portions.
• Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
• Performs check in and check out of patients.
• Acts as a liaison to the clinical staff.
• Acts as a liaison to the cli nical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
• Acts as a resource for training or mentoring of new team members.
• Maintains flexibilit y in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Represents and participates in departme nt, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
• Responsible for review ing and adhering to all corporate departmental and education initiatives.
• Assists his/her supervisor/manager in planning and organizing department activities.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedure s.

Qualifications

• Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.

Experience

• Two (2) years' experience in financial, business office, or customer service environment required.
• Computer knowledge necessary.