Laboratory Technical Support Representative III

Quest Diagnostics Incorporated; Knoxville (TN); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Day 1 Medical, supplemental health, dental & vision for FT employees

401(k) with company match up to 5%

Life and disability insurance

Education assistance through MyQuest for Education

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking an Anatomic Path Support Representative III in Knoxville, TN, who will perform duties including QA/QC support, training, and managing processes. Candidates should have 3+ years of related experience and knowledge of medical terminology.

The role offers a pay range starting at $17.20 per hour along with generous benefits including medical insurance from day one, retirement plans, and more. This is a Monday to Friday position from 8:00 AM to 5:00 PM.

Qualifications

• 3 years of related experience.
• Knowledge of medical terminology.
• Must be able to sit and/or stand for long periods of time.

Responsibilities

• Able to perform all duties of an AP Support Rep II.
• Provide QA/QC support.
• Provide training to newly hired employees, as needed.
• Monitor and manage TIQ process.
• Process and manage send out testing.
• Manage and respond to problem tracking incidents.
• Monitor and manage pending lists.
• Handle escalated calls and follow up with clients.
• Resolve complex customer and AP support issues.
• Participate as a team member in department process improvement activities.

Skills

PC skills, to include MS Office

Strong data entry skills

Good clerical, organizational, problem solving, phone and communication skills

Leadership skills

Education

Bachelor's Degree (Preferred)

High School Diploma or Equivalent (Required)

Job description

Anatomic Path Support Representative III - Knoxville, TN, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 \"MyDay\" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Annual incentive plans


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsibilities

• Able to perform all duties of an AP Support Rep II.


• Provide QA/QC support


• Provide training to newly hired employees, as needed


• Monitor and manage TIQ process


• Process and manage send out testing


• Manage and respond to problem tracking incidents


• Monitor and manage pending lists


• May administer and track approved release of AP materials according to corporate policy


• May document client calls as indicated in corporate AP Report Notification policy


• Handle escalated calls and follow up with clients


• Resolve complex customer and AP support issues


• Cross training in both cytology and pathology support tasks


• Participate as a team member in department process improvement activities


• Ensure compliance with all local, federal, CLIA and CAP regulations.


• Other duties, as assigned by supervisor.

Qualifications

Required Work Experience: 3 years of related experience.

Preferred Work Experience: Quest LIS knowledge.

Physical and Mental Requirements: Must be able to sit and/or stand for long periods of time.

Knowledge: Knowledge of medical terminology.

Skills

• PC skills, to include MS Office


• Strong data entry skills


• Good clerical, organizational, problem solving, phone and communication skills


• Leadership skills

Education

• Bachelor's Degree (Preferred)


• High School Diploma or Equivalent (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.