Anatomic Path Resolution Representative

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision for FT 30+ hr

401(k) match

Employee stock purchase plan

Life and disability insurance

Education assistance

Job summary

Quest Diagnostics Incorporated in Marlborough, MA is hiring an Anatomic Path Resolution Representative. The role focuses on resolving issues in Histology and Cytology testing, expediting patient results, and maintaining compliance with test ordering and reporting SOPs.

Responsibilities include reviewing worklists, locating samples, handling TIQ problems, and communicating effectively with clients. A background in AP support and strong data entry skills are required.

Qualifications

• 3 years experience in AP Support environment.
• Functional knowledge of medical terminology.
• PC skills, including MS Office; strong data entry.
• Excellent clerical, organizational, phone and communication skills.

Responsibilities

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process Name Mismatches and provide proper notification to clients and follow-up documentation
• Demonstrate understanding of compliance policies relating to test ordering and reporting

Skills

MS Office

Data Entry

Communication

Problem solving

Education

High School Diploma

Job description

Job Description

Anatomic Path Resolution Representative - Marlborough, MA, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $25.36 - $27.76 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The position is primarily responsible for resolving issuesin regards totesting and reporting of Histology and Cytology specimens.

Responsibilities:

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process "Name Mismatches" and provide proper notification to clients along with follow-up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
• Other duties as assigned

Qualifications:

Required WorkExperience:

3years experiencein AP Support environment

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/orstanding.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity

Knowledge:

Functional knowledge of medical terminology

Skills:

• PC skills, including working knowledge of MS Office
• Strong Data Entry skills
• Excellent clerical, organizational, phone and communication skills
• Strong problems solving skills

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.