Anatomic Path Resolution Representative

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 20,252 - 28,844; Full time

Benefits offered by this job

Day 1 Medical, supplemental health, dental & vision

Annual health assessment program

Education assistance through MyQuest for Education

401(k) with company match

Employee stock purchase plan

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Tampa, FL is seeking an Anatomic Path Resolution Representative. You will be responsible for resolving issues related to Histology and Cytology specimens while communicating with clients to expedite patient results.

The ideal candidate must have at least 3 years of experience in an AP Support environment and a High School Diploma or equivalent. This role offers a pay range of $17.82+ per hour and comprehensive benefits.

Qualifications

• 3 years experience in AP Support environment.
• Functional knowledge of medical terminology.
• Ability to handle physical demands of the job.

Responsibilities

• Communicate with and educate clients to expedite patient results.
• Resolve problematic Histology and Cytology cases.
• Provide necessary notification to clients about patient test results.
• Demonstrate understanding of compliance policies.

Skills

PC skills, including MS Office

Strong Data Entry skills

Excellent clerical, organizational, phone, and communication skills

Strong problem-solving skills

Education

High School Diploma or Equivalent

Job description

Anatomic Path Resolution Representative - Tampa, FL, Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $17.82+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens.

Responsibilities:

• Communicate with and educate clients in order to expedite patient results
• Resolve problematic Histology and Cytology cases
• Pull and monitor worklists and pending lists
• Locate missing patient samples
• Enter TIQ problems into the LIS
• Provide priority handling of patient samples with limited stability and problems impacting their processing
• Research, investigate and resolve incoming client faxes/phone calls
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
• Resolve and process "Name Mismatches" and provide proper notification to clients along with follow‑up documentation for reporting purposes
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add‑on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
• Other duties as assigned

Qualifications:

Required Work Experience:

3 years experience in AP Support environment

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity.

Knowledge:

Functional knowledge of medical terminology

Skills:

• PC skills, including working knowledge of MS Office
• Strong Data Entry skills
• Excellent clerical, organizational, phone and communication skills
• Strong problem solving skills

Education:

• High School Diploma or Equivalent (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.