Analytics Leader: Loyalty, CRM & Personalization

Chipotle Mexican Grill; Newport Beach (CA); Hybrid; USD 150,000 - 222,000; Full time

Benefits offered by this job

Annual bonus

Equity awards

Medical, dental, vision insurance

401k

Job summary

Chipotle Mexican Grill in Newport Beach, CA seeks a Senior Manager, Loyalty, CRM & Personalization Analytics to lead strategy, execution, and measurement across Loyalty, CRM, and Personalization, turning customer data into decisions that boost lifecycle engagement and long-term value.

This is a high-visibility, executive-facing role collaborating with Marketing, Digital, Product, Finance, and Data & Analytics to shape insights, build scalable analytics, and improve how customer growth

Qualifications

• Bachelor’s degree in analytics, statistics, economics, engineering, computer science, marketing science, or related quantitative field; advanced degree preferred.
• 10+ years in analytics, strategy, or consulting with loyalty/CRM experience.
• Experience leading analytics teams and driving business impact with strong executive presence.
• Ability to turn complex questions into actionable insights and recommendations.

Responsibilities

• Lead analytics roadmap for Loyalty, CRM, and Personalization aligned to lifecycle growth and business impact.
• Own measurement, reporting, and executive-level narratives across Loyalty, CRM, and Personalization.
• Lead a high-performing analytics team; establish standards for quality, experimentation, and insight communication.

Skills

SQL

Python or R

LTV modeling

Lifecycle analysis

Executive presence

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Tools

Snowflake

Power BI

Job description

Chipotle Mexican Grill in Newport Beach, CA seeks a Senior Manager, Loyalty, CRM & Personalization Analytics to lead strategy, execution, and measurement across Loyalty, CRM, and Personalization, turning customer data into decisions that boost lifecycle engagement and long-term value.

This is a high-visibility, executive-facing role collaborating with Marketing, Digital, Product, Finance, and Data & Analytics to shape insights, build scalable analytics, and improve how customer growth