Head of Operations Insights & Guest Analytics

07 CMG Strategy Co., LLC; United States; Hybrid; USD 133,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Sick leave

Vacation time

Much more

Job summary

Chipotle Mexican Grill, Inc. is seeking a Lead Analyst, Operations Insights & Analytics in a hybrid Newport Beach, CA setting. The role drives advanced analytics across restaurant operations, guest experience, and business performance, with a focus on Voice of the Guest analytics and cross-functional impact.

You will integrate customer feedback from surveys, reviews, and care contacts, turning insights into clear actions for senior leaders and improving operational decisions across divisions.

Qualifications

• 6+ years of experience in insights, analytics, data science, business analytics, operations analytics, customer analytics, or a related analytical function, with end-to-end ownership of complex cross-functional workstreams.
• Advanced SQL proficiency, including complex query development, data transformation, metric validation, troubleshooting, and development of reusable analytical logic.
• Strong programming and analytical skills in Python, R, or a similar language, with experience applying statistical, machine learning, or NLP techniques.
• Experience with unstructured or semi-structured data—text analytics, surveys, reviews, customer feedback, or contact center data.
• Ability to turn complex data into clear business narratives, executive-level presentations, and actionable recommendations.
• Strong business acumen to connect findings to operational and financial outcomes and strategic priorities.
• Proven stakeholder leadership across functions, aligning on definitions and priorities and driving decisions.
• Excellent written, verbal, and presentation skills to distill analytics for senior leaders.

Responsibilities

• Lead analytics workstreams focused on core restaurant operations and guest experience.
• Develop Voice of the Guest analytics by integrating surveys, reviews, and feedback sources.
• Analyze structured and unstructured data using NLP, clustering, regression, and ML methods.
• Synthesize insights across datasets to identify trends and opportunities.
• Translate questions into analytical frameworks and decision-ready recommendations.
• Create executive-ready analyses and readouts for leadership teams.
• Collaborate with Data, Tech, and Analytics to improve data quality and governance.

Skills

Bachelor's Degree

Master's degree

6+ years experience

guest experience curiosity

Advanced SQL proficiency

Python

R

Unstructured data experience

Narratives from data

Business acumen

Stakeholder leadership

Communication skills

Education

Bachelor's Degree in a quantitative field

Master’s degree preferred

Tools

SQL

Job description

Chipotle Mexican Grill, Inc. is seeking a Lead Analyst, Operations Insights & Analytics in a hybrid Newport Beach, CA setting. The role drives advanced analytics across restaurant operations, guest experience, and business performance, with a focus on Voice of the Guest analytics and cross-functional impact.

You will integrate customer feedback from surveys, reviews, and care contacts, turning insights into clear actions for senior leaders and improving operational decisions across divisions.