Analytics & Capacity Planning Associate II

JPMorgan Chase & Co.; Monroe (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Monroe, LA, is seeking a Business Analysis Associate II to drive operational efficiency within the Home Lending Servicing Loan Administration team. You will partner with Mortgage Operations, Finance, Controls, MIS, and other stakeholders to deliver measurable results and support strategic initiatives.

You will develop data-driven solutions, plan and direct work, and deliver executive-ready analyses that influence department outcomes and the customer experience.

Qualifications

• 3+ years of experience analyzing data, identifying variances/trends, and producing clear, actionable reporting.
• Advanced experience with Excel and PowerPoint.
• Knowledge of finance and accounting concepts and ability to build basic financial models and cost/benefit analyses.
• Strong written and verbal communication with executive-level presentation skills.
• Ability to lead cross-functional partnerships and work with on-site and distributed teams.

Responsibilities

• Analyze data from multiple sources to support business decisions and planning.
• Build business case analysis with cost/benefit view for operational and strategic initiatives and present results to stakeholders.
• Collaborate with cross-functional teams to align assumptions and execute strategy.
• Deliver capacity and financial insights for budgeting, headcount and expenses.
• Track efficiency goals and compare forecasts to actuals.
• Maintain capacity models as volume and headcount change.
• Automate and streamline processes to improve efficiency.
• Assess scenarios and risks to inform decisions.

Skills

Data analysis

Excel

PowerPoint

Finance concepts

Cross-functional collaboration

Executive communication

Problem solving

Education

Bachelor’s degree

Tools

Essbase/Dodeca

Alteryx

Tableau

Job description

JPMorgan Chase & Co. in Monroe, LA, is seeking a Business Analysis Associate II to drive operational efficiency within the Home Lending Servicing Loan Administration team. You will partner with Mortgage Operations, Finance, Controls, MIS, and other stakeholders to deliver measurable results and support strategic initiatives.

You will develop data-driven solutions, plan and direct work, and deliver executive-ready analyses that influence department outcomes and the customer experience.