Analytical Admin Support Technician

Arizona Public Service - APS; Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Arizona Public Service (APS) is seeking a Support Technician to perform a broad range of analytical, administrative, and technical support tasks across functional areas. The role may involve confidential information and requires familiarity with department practices and corporate policies.

The position emphasizes data collection, reporting, and process support for programs and projects, with responsibilities including user support for departmental systems, testing, and event planning.

Qualifications

• HS diploma or GED plus four years of experience in advanced administrative positions.
• Equivalent combination of education and experience acceptable.
• Four years of experience using Word, Excel and PowerPoint.
• Knowledge of department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas clearly, orally and in writing.

Responsibilities

• Support administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies; maintain documentation.
• Consult with team members on informational requirements; gather, collect, verify data from multiple sources.
• Research, compile, review, analyze, manipulate and summarize data to create reports, charts and presentations for management.
• Serve as user support for department computer-based systems by generating reports and maintaining databases; assist in testing and implementation of systems.
• Examine transactions to ensure compliance with rules; discuss discrepancies with contacts.
• Troubleshoot office equipment and train others in its use.
• Provide orientation, work direction or training to other administrative staff in the department.
• Coordinate event planning for department meetings, trainings and conferences; plan services and arrange AV, transportation, catering, signage and printing; monitor progress and review bills.

Skills

Data analysis

Report writing

Oral & written communication

Relationship building

Education

HS diploma/GED + 4 years admin experience

Tools

Word

Excel

PowerPoint

Job description

Arizona Public Service (APS) is seeking a Support Technician to perform a broad range of analytical, administrative, and technical support tasks across functional areas. The role may involve confidential information and requires familiarity with department practices and corporate policies.

The position emphasizes data collection, reporting, and process support for programs and projects, with responsibilities including user support for departmental systems, testing, and event planning.