Hybrid Support Technician – Admin & Compliance

APS (Arizona Public Service); Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Arizona Public Service is seeking a Support Technician to provide administrative, operational, and customer service support to Directors and department teams. The role coordinates calendars, travel, meetings, expenses, office operations, onboarding activities, and department events while serving as a trusted resource for day-to-day business needs.

The position also supports regulatory and compliance activities, including ACC meetings, workshops, rate cases, and related communications,

Qualifications

• High school graduate/GED.
• Plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Responsibilities

• 1) Supports the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.
• 2) Collects and verifies data from multiple sources and provides information to others on processes.
• 3) Creates reports, charts and presentations for management review, meetings and events.
• 4) Provides user support for department computer-based systems and maintains databases.
• 5) Ensures compliance with rules and regulations; discusses discrepancies with contacts.
• 6) Troubleshoots office equipment and trains others in its use.
• 7) Provides orientation and training to other administrative staff when needed.
• 8) Coordinates event planning for meetings, training sessions and conferences; arranges AV, transportation, catering, signage, printing.
• 9) Monitors events and reviews bills for accuracy.

Skills

Data analysis

Reporting

Oral & written communication

Customer service

Organizational skills

On-site support

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Job description

Arizona Public Service is seeking a Support Technician to provide administrative, operational, and customer service support to Directors and department teams. The role coordinates calendars, travel, meetings, expenses, office operations, onboarding activities, and department events while serving as a trusted resource for day-to-day business needs.

The position also supports regulatory and compliance activities, including ACC meetings, workshops, rate cases, and related communications,