Telecom Engagement Analyst — Client Impact & Insights

Tata Consultancy Services; Plano (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

Tata Consultancy Services in Plano, TX seeks a Telco Analyst / Engagement Agent to manage client communications, monitor engagement outcomes, and ensure alignment with service level objectives. The role focuses on data entry, product introductions for AT&T Catch, and collaboration with Chanel Sales Team members.

The position requires a strong customer-facing mindset and ability to navigate telecom-related workflows. Relevant bachelor degrees are listed in the Education section.

Qualifications

• Bachelor of Computer Science, as listed in qualifications.
• Bachelor of Business Administration in Finance & Economics, as listed in education.

Responsibilities

• Manage client relationships and communications
• Resolve issues and escape risks
• Monitor engagement performance and outcomes
• Ensure compliance with organizational standards and SLO benchmarks

Skills

Data entry

AT&T Catch product introduction

Channel Sales Team Interaction

Education

Bachelor of Computer Science

Bachelor of Business Administration in Finance & Economics

Job description

Tata Consultancy Services in Plano, TX seeks a Telco Analyst / Engagement Agent to manage client communications, monitor engagement outcomes, and ensure alignment with service level objectives. The role focuses on data entry, product introductions for AT&T Catch, and collaboration with Chanel Sales Team members.

The position requires a strong customer-facing mindset and ability to navigate telecom-related workflows. Relevant bachelor degrees are listed in the Education section.